Emergency / Medical Servicesat Charlotte Douglas CLT Airport
First Aid assistance is located in the main terminal near Security Checkpoint A. Please pick up the phone located outside the door if you need immediate assistance.
For other emergencies call 9-1-1
The Airport Law Enforcement & Emergency number is 704-359-4012.
For other emergencies call 9-1-1
The Airport Law Enforcement & Emergency number is 704-359-4012.
People With Special Needs / Persons With Disabilities
CLT is fully ADA-compliant. If you arrive with a care-taker to get you directly through check-in, all the way to the air carrier - the care-taker will need to get a pass at the airline counter, (as well as for your return).
Wheelchairs: Contact your Airline 48 hrs in advance or when making reservations. Wheelchairs can also be obtained upon arrival through a Skycap.
Assistance Carts: Contact your airline or Skycap to get via carts to different areas of the terminal.
Passenger Loading Lifts: All airlines have access to motorized lifts for passengers. Terminal to commuter airplane lifts are available on each concourse.
Service Dogs: Contact your airline as to their policy regarding service dogs onboard the aircraft. Pet relief is outside of the main terminal's baggage claim area (the grassy areas closest to the parking decks)
Telephones: All telephones are wheelchair accessible and most have volume control.
Text telephones (TTY's) are black with white, with the text telephone symbol, at each location. The Airport can also be accessed by TTY, 24 hours a day, (704) 359-4837.
Visual Paging isavailable throughout the terminal. Notify any airline staff to initiate the process.
Accessible Restrooms: All restrooms are accessible, and the restrooms in the atrium/foodcourt allow for side transfers from a wheelchair. Family restrooms are near gtes A6, B4, C7, D5, E5, E15, and at Arrvals/Baggage area, Zones B & E.
Accessible Parking Lots and Decks: Reserved spaces are available in the Hourly Parking Decks and Daily Parking. Wheelchair accessible ramps are in Daily Parking, near flag poles and in the Hourly Parking Decks.
Accessible shuttle transportation is available to transport disabled passengers to and from Daily Parking.
Wheelchairs: Contact your Airline 48 hrs in advance or when making reservations. Wheelchairs can also be obtained upon arrival through a Skycap.
Assistance Carts: Contact your airline or Skycap to get via carts to different areas of the terminal.
Passenger Loading Lifts: All airlines have access to motorized lifts for passengers. Terminal to commuter airplane lifts are available on each concourse.
Service Dogs: Contact your airline as to their policy regarding service dogs onboard the aircraft. Pet relief is outside of the main terminal's baggage claim area (the grassy areas closest to the parking decks)
Telephones: All telephones are wheelchair accessible and most have volume control.
Text telephones (TTY's) are black with white, with the text telephone symbol, at each location. The Airport can also be accessed by TTY, 24 hours a day, (704) 359-4837.
Visual Paging isavailable throughout the terminal. Notify any airline staff to initiate the process.
Accessible Restrooms: All restrooms are accessible, and the restrooms in the atrium/foodcourt allow for side transfers from a wheelchair. Family restrooms are near gtes A6, B4, C7, D5, E5, E15, and at Arrvals/Baggage area, Zones B & E.
Accessible Parking Lots and Decks: Reserved spaces are available in the Hourly Parking Decks and Daily Parking. Wheelchair accessible ramps are in Daily Parking, near flag poles and in the Hourly Parking Decks.
Accessible shuttle transportation is available to transport disabled passengers to and from Daily Parking.
Tips, Help & Resources
iFly.com helps you get around Charlotte Douglas airport with ease. Here are a few recommendations that can help you navigate and make the most of your airport visit:
- Check here for info on lounges or clubs where you might be able to access.
- Missing an item? Forget or lost something at security? Please find info & contact detail for items lost in the airport here.
- If you have a longer layover and need to kill some time before your flight's departure, check out these ideas to help pass the time.
- Search different travel sites, and even other airports near your departure or destination, to secure the cheapest flights available from Charlotte Douglas Airport.
- After clearing security, open the map of CLT airport to navigate through the terminals, and see all restaurant and shopping options along the way and at your gate.
- Wifi access is free, so getting on the internet will also help navigate thru the terminals or finding that cafe before you board.
Find more help here for your journey through the airport