DTW Airport Lost and Found
Have you lost an item at the Detroit Metropolitan Airport? Don't worry; this comprehensive guide will provide you with all the necessary information to help you recover your lost belongings. From contact details and operating hours of the Lost and Found office to specific procedures for different locations within the airport, we've got you covered.
Scroll down to get specific information about what to do if you lost an item at DTW.
Tips, Help & Resources
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- Need some cash or local currency for your trip? Go here for the location of DTW's in-terminal ATMs or currency exchangers.
- Make use of the wifi offered for free with detroit-metropolitan-airport's terminals and explore the web if you have some time before your departure!
- If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
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Contact Information and Operating Hours
The Lost and Found office for Detroit Metropolitan Airport is located at the Wayne County Airport Authority Police Division. The office operates from Monday to Friday, 7:30 AM to 4:00 PM, and is closed on weekends and holidays. You can contact the office via the following channels:
- Phone: (734) 942-3669
- Fax: (734) 247-7141
The office is physically located at:
Wayne County Airport Authority Police
Lost and Found Office
31399 East Service Drive
Bldg #610
Detroit, MI 48242
Location-Specific Procedures
Items Lost in Airport Terminals
If you have lost an item within the airport terminals, you can report the lost item using the online form provided on the airport's Lost and Found website. The form allows you to describe the lost item in detail, which will aid the Lost and Found team in locating your lost item.
Items Lost at Security Checkpoint Areas
For items lost at TSA security checkpoints, you can contact the TSA directly at (734) 942-3126.
Items Lost in Other Areas
If you have lost an item within the ground transportation systems or other areas outside the airport terminals, such as the parking areas, rental car facilities, or shuttle buses, you should contact the respective service provider directly.
Items Lost on the Plane
If you believe you have left an item on the aircraft after arriving at Detroit Metropolitan Airport, there are several steps you can take. The first option is to return to the gate where your flight arrived, as items are often found during the cleaning process. If you're unable to return to the gate, look for a lost and found desk at the airport. Some airports have a lost and found service to help reunite travelers with their misplaced items.
Another option is to visit the luggage or baggage services desk for your airline. These desks are typically located in the baggage claim area. The staff there can assist you in locating your lost item. If all else fails, you can also contact your airline directly. Many airlines have procedures in place to handle lost items and can help you recover your belongings.
Lost Checked Baggage
If your checked baggage does not appear in the baggage claim area within a reasonable amount of time, do not panic. The first step is to contact the airline's baggage services, which is usually located in the baggage claim area. They can assist in tracking your luggage and provide updates on its status.
If your luggage is not immediately located, it may have been misplaced or sent to the wrong location. In this case, the airline will typically deliver the bag to your specified address once it is found. It's important to keep all your travel documents and baggage tags until your luggage is returned.
Here are the contact details for the most popular airlines at Detroit Metropolitan Airport:
If your airline is not listed above, check out all airlines that serve DTW for contact info and more.
How to File a Report
To file a lost item report, you can use the online web form provided on the airport's Lost and Found website. When describing the lost item, be as specific as possible, including details such as the item's size, design, color, style, brand name or logo, and any unique markings. This will help the Lost and Found team match your lost item to any found items in their possession. You should also provide your full name, contact number, date and time of travel, and the airline used. Once the form is submitted, you will receive a confirmation email and a reference number if a possible match is found. You can access the form here.
Collection, Delivery, and Charges
Found items can be collected from the Lost and Found office during its operating hours. If you are unable to pick up the item, it can be shipped to you via FedEx for a fee. To arrange for shipping, you will need to set up a personal account with FedEx. The Lost and Found office can prepare items for shipment from Monday to Friday before 3:00 PM.
Special Considerations
When claiming a lost item, you must provide valid identification and proof of ownership. This can be a driver's license, state ID, passport, or other government-issued photo ID, along with the reference number provided by the Lost and Found office or a purchase receipt with a detailed description of the lost item. Please note that the airport makes every attempt to return lost items to their rightful owners, but cannot guarantee their return.
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Frequently Asked Questions (FAQ)
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