BOS Airport Lost and Found
When navigating the bustling environment of an airport, it's all too easy to misplace a personal item. But don't worry, this article is here to guide you through the process of retrieving your lost belongings. Whether you've left something in the terminal, at a security checkpoint, or even on the plane, Boston Logan Airport has procedures in place to help you recover your items. Read on to learn about the airport's Lost and Found office, how to file a claim, and what to do if your checked baggage goes missing.
Scroll down to get specific information about what to do if you lost an item at BOS.
Tips, Help & Resources
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- Need some cash or local currency for your trip? Go here for the location of BOS's in-terminal ATMs or currency exchangers.
- Make use of the wifi offered for free with logan-international-airport's terminals and explore the web if you have some time before your departure!
- If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
- Looking to get the best deal possible on your flight from BOS airport? Check multiple sites, and consider nearby airports.
Contact Information and Operating Hours
The Lost and Found Office at the airport is managed by Massport’s Aviation Customer Service Department. The office is conveniently located on the Arrivals level between Terminals C and E, adjacent to the Security Badge Office. The operating hours are as follows:
- Sunday: 5:30 AM–9:00 PM
- Monday: 5:30 AM–1:30 PM
- Tuesday: 5:30 AM–1:30 PM
- Wednesday: 1:00 PM–9:00 PM
- Thursday: 1:00 PM–9:00 PM
- Friday: 5:30 AM–9:00 PM
- Saturday: 5:30 AM–9:00 PM
Location-Specific Procedures
Items Lost in Airport Terminals
If you've lost an item in the public areas of the airport, such as restrooms or the Rental Car Center, you can file a claim using the airport's online service. This excludes items lost at security checkpoints, immigration and customs areas, airline lounges, or items left on an airplane.
Items Lost at Security Checkpoint Areas
For items lost at TSA security checkpoints, you can file a claim through the TSA's Lost and Found form.
Items Lost in Other Areas
For items lost in areas outside the airport terminals, such as parking areas, rental car facilities, or shuttle buses, you should use the same online service as for items lost inside the terminals.
Items Lost on the Plane
If you believe you have left an item on the aircraft after arriving at Boston Logan Airport, there are several options available to you. One of the first things you can do is return to the gate where your flight arrived. If this is not possible, you can visit the lost and found desk if one is available at the airport. Another option is to go to the luggage/baggage services desk for your airline, which is typically located in the baggage claim area. If none of these options are viable, you can also contact the airline directly.
Lost Checked Baggage
If you find that your baggage does not appear in the baggage claim area within a reasonable amount of time after your flight has landed, don't panic. The first step is to contact the airline's baggage service office, which is usually located near the baggage claim area. You can also file a claim with your airline, either in person, over the phone, or online. Remember to keep your baggage claim ticket as you will need it to file a claim.
Here are the contact details for some of the popular airlines that service Boston Logan Airport:
If your airline is not listed above, check out airlines that serve BOS for contact info and more.
How to File a Report
To file a lost item report, you can use the online form. Be as detailed as possible when describing your lost item. Include all relevant information such as brand, color, size, type, and any identifiable features. If you lost a bag, remember to list the contents inside the bag. You should also provide your First and Last Name, Contact number, Date and Time of travel, and the Airline used.
Collection, Delivery, and Charges
Once your item is found, you can collect it from the Lost and Found Office. The service is free of charge, and there are no fees associated with submitting a lost-and-found claim at the airport.
Special Considerations
For sensitive items like passports or electronics, rest assured that they are handled with utmost care and due regard for privacy. Lost items held in Massport’s Lost and Found Office are retained and disposed of in accordance with Massport’s Enabling Act. Be wary of third-party services that may charge unauthorized fees. Always use the airport's official lost and found services.
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Frequently Asked Questions (FAQ)
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