SAN Airport Lost and Found
Have you lost an item at the San Diego Airport? Don't worry, we're here to help. This article provides comprehensive information on how the airport's Lost and Found office operates, what types of items they accept, and how to claim your lost belongings. You'll also find details about specific procedures for different locations within the airport, such as terminals, security checkpoints, and even the aircraft.
Scroll down to get specific information about what to do if you lost an item at SAN.
Tips, Help & Resources
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- If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
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Contact Information and Operating Hours
The Lost and Found office at the airport operates from Monday to Friday, from 7:30-11:00 A.M. and on Saturday or Sunday, from 8:00-11:00 A.M. Please note that these hours are by appointment only for essential items. To arrange for an appointment, you can reach out to the Lost and Found office via the contact information provided in the Lost and Found claim form.
Location-Specific Procedures
Items Lost in Airport Terminals
If you have lost an item in the public areas of the airport, including restrooms, general interior or exterior areas, the Lost and Found office is responsible for these items. However, please note that the airport only accepts essential items. These include government-issued IDs, passports, baggage, jewelry, medication, medical devices, cell phones, laptops, high-end electronics, and legal documents or military orders. Any other items accepted or released will be at management’s discretion.
Items Lost at Security Checkpoint Areas
Items lost at security checkpoints are collected and turned in to the Lost and Found within 24 hours. For items lost at a TSA security checkpoint, you can contact them directly at +1-619-400-2140.
Items Lost in Other Areas
The Lost and Found office also receives items lost in the Terminal Loop, Rental Car Center, employee shuttles, and airport-operated parking lots. However, the same rules apply regarding the acceptance of only essential items.
Items Lost on the Plane
If you believe you've left an item on the aircraft after arriving at San Diego Airport, you have several options to retrieve it. You can return to the gate where your flight arrived. If the gate is still open and staffed, they may be able to help you retrieve your item.
If returning to the gate is not an option, you can go to the Lost and Found desk, if one is available. The staff there can assist you in locating your item. Alternatively, you can visit the luggage/baggage services desk for your airline, typically located in the baggage claim area. They can help you track down your lost item.
If all else fails, you can contact the airline directly. Most airlines have dedicated lost and found departments that can help you find your lost item.
Lost Checked Baggage
If your checked bag does not appear in the baggage claim area within a reasonable amount of time, the first step is to contact the airline. Most airlines have a baggage service office located in or near the baggage claim area. They can assist you in locating your bag and, if necessary, filing a claim for lost luggage.
Here are the contact details for the most popular airlines at San Diego Airport:
- Southwest Airlines Contact Info
- Delta Air Lines Contact Info
- United Airlines Contact Info
- Alaska Airlines Contact Info
- American Airlines Contact Info
If your airline is not listed above, check out all airlines that serve SAN for contact info and more.
How to File a Report
If you have lost an item at the airport, you must first submit a lost item claim using the online form. Be prepared to provide your first and last name, contact number, date and time of travel, airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. A custodian will reach out within 48 hours if a match is found.
Collection, Delivery, and Charges
Once positive ownership is identified, you may arrange for the return of items. You can choose to pick up the item on-site or have it shipped via Federal Express at your expense. Please note that email authorization is required for a third-party pickup.
Special Considerations
The Lost and Found staff will secure all found items for 90 days before disposition. Every effort will be made to research and locate potential owners. However, certain items are not accepted if outside a suitcase, backpack, or another suitable travel bag. These include blankets, hats, pillows, water bottles, and face masks. All food items (except alcohol) received at the Lost and Found are immediately disposed of. Items that are dirty (soiled, wet) are not accepted. Please be aware of these policies when claiming your lost items.
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Frequently Asked Questions (FAQ)
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