STS Airport Lost and Found
Welcome to our comprehensive guide on lost and found services at the Sonoma County Airport. This article serves as a valuable resource for travelers who may have misplaced an item during their travels, providing them with essential contact information, operating hours, and specific procedures for different areas within the airport. Whether you've left something at the terminal, the parking lot, or even on the plane, we've got you covered.
Scroll down to get specific information about what to do if you lost an item at STS.
Tips, Help & Resources
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- Need some cash or local currency for your trip? Go here for the location of STS's in-terminal ATMs or currency exchangers.
- Make use of the wifi offered for free with sonoma-county-airport's terminals and explore the web if you have some time before your departure!
- If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
- Looking to get the best deal possible on your flight from STS airport? Check multiple sites, and consider nearby airports.
Contact Information and Operating Hours
For items lost in the Sonoma County Airport terminals, you can reach out to the airport through email at [email protected].
If you've misplaced car keys or other items in the parking lot, SP+ Airport Services can assist you. They can be contacted at +1 (707) 583-5130 between the hours of 7 a.m. and midnight. Alternatively, you can also reach them via email at [email protected].
For items lost at Tap & Pour, you can contact them directly at +1 (707) 991-0495.
Location-Specific Procedures
Items Lost in Airport Terminals
If you suspect you've lost an item within the airport terminals, you should contact the airport directly via the provided email address. This includes any items misplaced inside or outside the terminals, excluding the security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane.
Items Lost at Security Checkpoint Areas
For items lost at TSA security checkpoints, please contact the TSA directly at +1 (707) 565-7243.
Items Lost in Other Areas
If you've lost items in other areas such as the parking lot, rental car facilities, or shuttle buses, you should contact SP+ Airport Services. For items lost at Tap & Pour, please contact them directly.
Items Lost on the Plane
If you believe you've left an item on the aircraft after arriving at Sonoma County Airport, there are several options available to you. First, you can return to the gate where your flight arrived and ask the staff for assistance. If the gate is no longer staffed, you can visit the airport's lost and found desk if one is available.
Another option is to visit the luggage or baggage services desk for your airline. This is typically located in the baggage claim area. If these options do not result in the recovery of your item, you can contact your airline directly. Most airlines have a process in place for retrieving lost items.
Lost Checked Baggage
If your bag does not appear in the baggage claim area within a reasonable amount of time, the first step is to notify a representative from your airline. They can assist you in locating your bag or filing a claim if necessary. Often, missing bags are located within a few hours.
Here are the contact information for the most popular airlines that service Sonoma County Airport:
If your airline is not listed above, check out airlines that serve STS for contact info and more.
How to File a Report
To file a report for a lost item, visit the Lost Item Report page. Be prepared to provide your first and last name, contact number, date and time of travel, airline used, and a detailed description of the lost property. This description should include the brand, color, size, type, and any identifiable features of the item.
Collection, Delivery, and Charges
Once your lost item has been found, you will be contacted by the appropriate department to arrange collection. Please note that there may be fees associated with the storage, delivery, or processing of found items.
Special Considerations
For sensitive items like passports or electronics, additional security measures may be in place to ensure your privacy. Be aware that unclaimed items may be disposed of according to legal regulations. Please be wary of third-party services that may charge unauthorized fees for lost and found services.
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Frequently Asked Questions (FAQ)
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