EU Air Passenger Rights
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Of the multitude of air passengers that travel every year from and to Europe, many international travelers do not realize that The European Union has established specific air passenger rights to protect them while in transit. These rights apply regardless of the nationality of the airline, meaning passengers flying to or from Europe are safeguarded under these regulations.
An EU flight regulation requires all European-regulated airlines to provide compensation to passengers who suffer from flight disruptions. These can include overbookings, significant delays, or cancellations. Compensation amounts can range based on the situation and circumstances surrounding the disruption, but these rights ensure passengers are not left stranded without recourse.
This law applies to all flights either departing from or arriving at an EU country. It’s important to note that the airline's nationality doesn’t matter. For example, you are protected even if flying from non-EU countries like Boston, Perth, or Singapore to an EU destination.
If you're flying within the EU with a non-EU airline, they still must adhere to the same requirements as standard EU airlines. These regulations ensure passengers' rights remain consistent across different airlines when traveling to or from Europe.
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Passenger Rights due to Flight Delays
For flight delays over 2 hours
If your flight is delayed by more than 2 hours, the airline must provide certain assistance under the "Right to Care" provision, which includes:
- Free meals and refreshments
- Two phone calls, faxes, or emails
- Hotel accommodation and transportation (if an overnight stay becomes necessary)
For flight delays over 3 hours
For delays longer than 3 hours, passengers are entitled to compensation, which can be up to €600. However, this only applies if the airline is at fault, meaning the delay must be due to the airline's operational issues rather than extraordinary circumstances such as extreme weather or natural disasters.
For flight delays over 5 hours
If your flight is delayed for more than 5 hours, you are entitled to request a refund for the cost of your ticket if you choose not to travel. Additionally, you will receive a free return flight to your original point of departure if your trip is no longer viable. Airlines are required to process refunds within seven working days, and passengers can choose to receive the refund via cash, check, or bank transfer.
Flight Cancellation Compensation
EU law protects passengers if their flight is canceled or they are denied boarding (due to overbooking). Compensation varies depending on the delay and the distance traveled.
- For flights within the EU and under 1500 kilometers, compensation can be up to €250.
- For flights longer than 1500 kilometers within the EU, compensation increases to €400.
- For flights between the EU and non-EU countries, compensation can range from €250 to €600 depending on the distance traveled.
If the cancellation was caused by extraordinary circumstances, such as severe weather or a medical emergency, compensation may not be available. However, the airline is still responsible for offering care to stranded passengers.
Compensation for Overbooked Flights
If you are involuntarily denied boarding due to overbooking, EU regulations entitle you to compensation of up to €600. This applies to flights departing from an EU airport or arriving at one if operated by an EU-registered airline.
To help passengers calculate their exact compensation for delays, cancellations, or overbooked flights, services like Flightright provide an easy way to determine eligibility. Legal disputes with airlines can feel daunting, but the process is simplified with such tools.
Overall, flying within or to the EU offers passengers extensive protections and rights. Whether it’s a delay, cancellation, or overbooking, you are entitled to assistance and compensation. It’s always worth making a formal inquiry if you encounter issues during your journey.
FAQ: EU Air Passenger Rights
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