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MSY Lost And Found Help New Orleans Louis Armstrong Airport

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MSY Airport Lost and Found

Have you lost an item at the New Orleans Louis Armstrong Airport? Don't worry, this article will guide you through the steps to recover your lost belongings. From contact information and operating hours of the Lost and Found department to location-specific procedures for different areas of the airport, you'll find all the necessary information here.

Scroll down to get specific information about what to do if you lost an item at MSY.

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Contact Information and Operating Hours

The Lost and Found department at New Orleans Louis Armstrong Airport is operated by the Customer Service Department. They can be contacted on weekdays, Monday through Friday, from 8 a.m. to 4 p.m. at (504) 303-7790. For assistance outside of these hours, you can reach out to AVCOM at (504) 303-7700. The office is conveniently located on Level 1 Baggage Claim near Door 6, which leads to the Short Term Parking Garage.

Location-Specific Procedures

Items Lost in Airport Terminals

If you suspect that you've lost an item within the airport terminal, excluding areas such as security checkpoints, immigration, customs, airline lounges, or on an airplane, you should reach out to the Customer Service Department. They retain items lost in the public areas of the terminal.

Items Lost at Security Checkpoint Areas

For items lost at TSA security checkpoints, please contact the TSA directly at +1-504-463-2252.

Items Lost in Other Areas

Items left in the Rental Car Facility and on the Rental Car Shuttle are handled by the Rental Car Facility Lost and Found. For assistance, call 615-571-0978. If an item is left in a rental car, please contact your rental car agency directly.

Items Lost on the Plane

If you think you've left an item on the aircraft after arriving at New Orleans Louis Armstrong Airport, there are several steps you can take. The most immediate option is to return to the gate where your flight arrived. If the plane is still there, airline staff may be able to assist you in retrieving your item.

Another option is to go directly to the Lost and Found desk if one is available at the airport. They may have information about items found on planes after passengers have disembarked.

Alternatively, you could visit the luggage/baggage services desk for your airline, typically located in the baggage claim area. They can help you track down your item or put you in touch with the right people.

Lastly, you may also consider contacting your airline directly. Most airlines have procedures in place for handling lost items and can provide further assistance.

Lost Checked Baggage

If your checked baggage does not appear in the baggage claim area within a reasonable amount of time after your flight has landed, don't panic. The first step is to notify your airline immediately. Most airlines have baggage service offices located in the baggage claim area where you can report your missing bag.

Popular airlines that service the New Orleans Louis Armstrong Airport include:

If your airline is not listed above, check out airlines that serve MSY for contact info and more.

How to File a Report

If you've lost an item, it's important to file a report as soon as possible. You can complete the online lost items form hosted by Chargerback. Be prepared to provide your First and Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. The form can be accessed here.

Collection, Delivery, and Charges

Items turned in to Lost and Found are kept for 60 days. Please note, the airport is not responsible for charges incurred by shipping lost items to the rightful owner.

Special Considerations

Certain items have special considerations. For instance, IDs and/or Driver's Licenses will be mailed to the address on the ID after 7 days. Credit or debit cards will be destroyed after 24 hours. Passports and/or global entry cards will be turned over to US Customs after 7 days. Social Security Cards will be mailed to the Social Security Department after 7 days. Military ID’s will be mailed to the US Armed Forces after 7 days. Items that are knowingly abandoned by a passenger will be logged in to the system and then donated to a charitable organization after 24 hours. Any food items will be disposed of immediately. Items that have a foul odor will be disposed of after 24 hours.

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Frequently Asked Questions (FAQ)

The Lost and Found department at the airport is operated by the Customer Service Department. They can be contacted on weekdays, Monday through Friday, from 8 a.m. to 4 p.m. at (504) 303-7790. For assistance outside of these hours, you can reach out to AVCOM at (504) 303-7700. The office is conveniently located on Level 1 Baggage Claim near Door 6.
If you suspect that you've lost an item within the airport terminal, excluding areas such as security checkpoints, immigration, customs, airline lounges, or on an airplane, you should reach out to the Customer Service Department. They retain items lost in the public areas of the terminal.
For items lost at TSA security checkpoints, please contact the TSA directly at +1-504-463-2252.
If you think you've left an item on the aircraft after arriving at the airport, there are several steps you can take. The most immediate option is to return to the gate where your flight arrived. If the plane is still there, airline staff may be able to assist you in retrieving your item. Alternatively, you could visit the luggage/baggage services desk for your airline, located in the baggage claim area, or contact your airline directly.
If your checked baggage does not appear in the baggage claim area within a reasonable amount of time after your flight has landed, notify your airline immediately. Most airlines have baggage service offices located in the baggage claim area where you can report your missing bag.
If you've lost an item, it's important to file a report as soon as possible. You can complete the online lost items form hosted by Chargerback here. Be prepared to provide your First and Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property.
Items turned in to Lost and Found are kept for 60 days. Please note, the airport is not responsible for charges incurred by shipping lost items to the rightful owner.
Yes, certain items have special considerations. For instance, IDs and/or Driver's Licenses will be mailed to the address on the ID after 7 days. Credit or debit cards will be destroyed after 24 hours. Passports and/or global entry cards will be turned over to US Customs after 7 days. Social Security Cards will be mailed to the Social Security Department after 7 days. Military ID’s will be mailed to the US Armed Forces after 7 days.