CDG Airport Lost and Found
Have you misplaced an item at the Paris de Gaulle Airport? Don't fret. This comprehensive guide provides you with the necessary procedures to follow, depending on the location of your lost item within the airport. Whether you've forgotten something at the security checkpoint, in the terminal, on the plane, or even in the parking areas, you'll find the appropriate steps to take in order to increase the likelihood of retrieving your belongings.
Scroll down to get specific information about what to do if you lost an item at CDG.
Tips, Help & Resources
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- Need some cash or local currency for your trip? Go here for the location of CDG's in-terminal ATMs or currency exchangers.
- Make use of the wifi offered for free with paris-charles-de-gaulle-airport's terminals and explore the web if you have some time before your departure!
- If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
- Looking to get the best deal possible on your flight from CDG airport? Check multiple sites, and consider nearby airports.
Contact Information and Operating Hours
Unfortunately, no specific contact information or operating hours for the Lost and Found department at Paris de Gaulle Airport is provided. However, you can submit your declaration of loss via an online form on their website.
Location-Specific Procedures
Items Lost in Airport Terminals
For items lost within the airport property, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, you can submit a declaration of loss via the online form on the airport's website. If the object is found, an email will be sent to you proposing an appointment on-site or the return of your object to the address of your choice.
Items Lost at Security Checkpoint Areas
For items lost at the security checkpoint areas, the procedure is the same as for items lost in airport terminals. Submit your declaration of loss online, and you will be contacted if your item is found.
Items Lost in Other Areas
If you've lost an item in the parking areas, rental car facilities, shuttle buses, or similar areas, including public transports like the bus that collected or deposited you at the foot of the aircraft, or on board the CDGVal, ORLYVal or car park shuttles, you should contact the respective transport company directly, or the Paris Aéroport "Lost Property" department.
Items Lost on the Plane
If you believe that you have left an item on the plane after arriving at Paris de Gaulle Airport, you have several options. First, you can return to the gate where your flight arrived. If the plane is still there, the gate agent may be able to assist you. If the plane has already left, your item may have been taken to the lost and found department.
Paris de Gaulle Airport has a lost and found desk that you can visit. It's also worth checking with the luggage or baggage services desk for your airline, which is typically located in the baggage claim area. If these options do not yield results, you can contact your airline directly to report your lost item and inquire about their lost and found policies.
Lost Checked Baggage
If your checked bag does not appear in the baggage claim area within a reasonable amount of time after your flight arrives at Paris de Gaulle Airport, don't panic. The first step is to report your missing bag to the airline's baggage service office, usually located in the baggage claim area. The airline will typically start a tracing process to locate your bag.
Here are the contact details for the most popular airlines serving Paris de Gaulle Airport:
If your airline is not listed above, check out all airlines that serve CDG for contact info and more.
How to File a Report
To file a lost item report, visit the Lost and Found form on the airport's website. Be prepared to provide your First and Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. The more detail you provide, the better the chance of your item being identified and returned to you.
Collection, Delivery, and Charges
If your lost item is found, you will receive an email proposing an appointment for collection at the airport, or the return of your object to the address of your choice. It is not specified whether there are any associated fees or charges for this service.
Special Considerations
Items lost on board, in an airline lounge, or in a bus for embarkation/disembarkation, are handled by the airline and handed over to its baggage service. After 15 days, items found are sent to the Service des Objets Trouvés de la Préfecture de Police de Paris (Lost Property department of the Paris Police Headquarters). Note that clothing accessories such as belts, hats, scarves, gloves, vests cannot be claimed as they are donated to charities.
Be wary of third-party services that may charge unauthorized fees for lost and found services. Always use the official channels provided by the airport.
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Frequently Asked Questions (FAQ)
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