AUS Airport Insights & Guide
- Frequent Flier Tips
- Airport Recent News
- Navigating the Terminals
- Connecting Between Terminals
- Picking Up and Dropping Off Passengers
- Parking Facilities & Options
- Transportation Options
- Airport Hotels
- Dining, Shopping & Enjoying the Airport
- Passenger Services
- Flight Status Info
- Airport Facts & Stats
- Airport History
- Airport Contact Information
- Frequently Asked Questions
Getting to Know AUS Airport
Welcome to the comprehensive guide for Austin Bergstrom Airport, your essential companion for a smooth and enjoyable air travel experience. As the primary airport serving the vibrant city of Austin, Texas, AUS is known for its unique blend of live music performances and local food offerings, reflecting the city's rich cultural heritage. This guide provides a detailed overview of the airport's facilities and services, designed to help you navigate AUS's terminal with ease and make the most of your time before takeoff or during a layover. If your journey extends beyond AUS, our guide to navigating airports around the world is a valuable resource for information on other airports you may encounter on your travels.
WATCH VIDEO: Learn essential tips for a smooth departure from Austin-Bergstrom International Airport in Texas:
Airport News
Austin Airport is undergoing a transformative series of expansions and improvements as part of the "Journey With AUS" program. Major projects include the West Gate Expansion, adding three new gates and 84,500 square feet of terminal space, complete with new food and retail options, public art, and extensive restroom facilities. Additionally, the airport will receive $39 million in federal funding to support the design of Concourse B and expand the Barbara Jordan Terminal. The new Concourse B will feature up to 20 gates, with advanced passenger and baggage handling systems. The program also includes constructing a new arrivals and departures hall, expanding parking facilities, and enhancing airfield infrastructure with new taxiways and a central utility plant. These upgrades aim to modernize the airport, improve passenger experience, and support long-term growth. The West Gate Expansion is set to open in 2026, while other projects are in various stages of design and construction (sources: AustinTexas.gov, The Statesman, Future Travel Experience).
Navigating AUS's Terminals
AUS has one main terminal with two levels, and a total of 25 gates. The terminal is divided into two concourses: East and West. Concourse East has gates E1-E11 and Concourse West has gates W1-W14.
Major airlines such as American Airlines, Delta, Southwest, and United operate out of AUS Airport. American Airlines and Delta operate out of Concourse East, while Southwest and United operate out of Concourse West.
As you navigate the airport, you will find a variety of food options, including fast food chains, cafes, and restaurants. There are also several shops and services available, such as newsstands, gift shops, and duty-free shops. If you need to access airline departure gates, be sure to check the flight information displays located throughout the terminal.
Use our interactive airport map to locate food, services, and airline departure gates.
Connecting Between Terminals
The airport has one main terminal building with two levels, and all gates are located on the same level. The terminal is easily accessible by foot, and it takes less than 10 minutes to walk from one end to the other. There is no need for a shuttle bus or train to get between terminals at this airport.
Passengers can find a variety of shops, restaurants, and services throughout the terminal building. The airport also offers free Wi-Fi, charging stations, and comfortable seating areas. If you have a longer layover, you can visit the airport's art exhibits or relax in one of the lounges.
Frequent Flier Tips
To help make your experience at Austin Bergstrom Airport (AUS) as smooth and enjoyable as possible, we’ve gathered the best advice and tips from AUS-based frequent travelers, flight attendants, pilots, and airport staff. Their first-hand insights are sure to provide you with valuable guidance. Here’s what they have to say:
Navigating the Terminals
"Austin Bergstrom has two main terminals: the Barbara Jordan Terminal and the South Terminal. If you're flying with Southwest, you'll be using the South Terminal, which is a bit separate from the main terminal. Be sure to check your terminal before arriving to avoid any last-minute confusion." — Maria G., Austin, TX, August 2023
"The Barbara Jordan Terminal is well-marked and easy to navigate. If you're connecting flights, give yourself at least 45 minutes to move between gates, especially during peak hours." — John D., Round Rock, TX, July 2023
Getting To/From the City
"The MetroAirport bus is a great budget-friendly option to get to downtown Austin. It runs frequently and costs just $1.25. It's a convenient way to avoid the hassle of parking and traffic." — Emily R., Pflugerville, TX, September 2023
"For a quicker trip, rideshares like Uber and Lyft are readily available. Just follow the signs to the designated pickup areas outside the terminal." — Carlos M., Cedar Park, TX, October 2023
Parking
"If you're planning to park at the airport, the Economy Parking lot offers the best rates. It's a bit farther from the terminals, but the shuttle service is efficient and runs every 15 minutes." — Lisa T., Georgetown, TX, November 2023
"For short trips, the Red Garage is a good option. It's connected to the terminal via a walkway, making it super convenient." — David H., San Marcos, TX, December 2023
Inside the Airport
"Don't miss the local food options! Salt Lick BBQ and Amy's Ice Creams are must-tries if you have some time before your flight." — Kevin J., Buda, TX, January 2024
"If you need to get some work done, the airport has plenty of charging stations and free Wi-Fi throughout the terminals. The seating areas near the gates are also quite comfortable." — Sarah L., Kyle, TX, February 2024
Avoiding Delays and Stress
"Security lines can get long, especially during peak travel times. Arrive at least two hours before your flight to ensure you have enough time to get through TSA." — Michael B., Lakeway, TX, March 2024
"Check the airport's website for real-time updates on wait times and gate information. It can save you a lot of stress and help you plan your time better." — Jessica P., Bastrop, TX, April 2024
iFly Tip: From check-in to departure, our airport guidance covers it all.
Picking Up and Dropping Off Passengers
At AUS, passengers can be picked up and dropped off at the curbside of the terminal buildings. However, there are restrictions on curbside parking, so it is important to be aware of the rules. Drivers are not allowed to park or leave their vehicles unattended at the curbside, and there is a maximum time limit of 5 minutes for loading and unloading passengers.
For those who need to wait for arriving passengers, there are cell-phone waiting areas located near each terminal. These areas are free to use and provide a convenient place to wait until your passenger has arrived and is ready to be picked up. Once your passenger is ready, you can proceed to the curbside to pick them up.
Parking Facilities & Options
Travelers flying out of AUS Airport have several parking options to choose from. The airport offers both covered and uncovered parking garages, as well as surface lots located within walking distance of the terminal.
If you're picking up a passenger, the airport also has a cell phone waiting area where you can park for free and wait until your passenger is ready to be picked up.
For those with disabilities, there are designated accessible parking spaces available in all parking areas. Additionally, the airport offers accessible shuttle service to and from the terminal for those who park in the surface lots.
If you're looking for a more economical parking option, off-airport parking lots are available nearby. These lots typically offer shuttle service to and from the airport and can be a more cost-effective option for longer trips.
Get details about the airport parking options and rates, along with more economical off-airport parking here.
Transportation Options
Bergstrom Airport offers a variety of ground transportation options for travelers. If you prefer to rent a car, there are several major car rental companies located in the rental car facility, which can be accessed by taking the shuttle from the terminal. The car rental companies include Avis, Budget, Enterprise, Hertz, and National.
If you need a taxi, there are designated pick-up areas outside the baggage claim area in each terminal. The fares are metered and vary based on the destination. A ride to downtown Austin typically costs around $25-$30.
Shared ride services such as Uber and Lyft are also available at Austin Bergstrom Airport. The pick-up area for these services is located on the ground level of the parking garage outside of baggage claim. Please note that there are restrictions on pick-up locations for these services, so be sure to check with your driver before getting in the car.
Airport shuttles are available for those who prefer a more convenient and affordable option. The shuttles pick up passengers outside of baggage claim and drop off at various locations throughout Austin. Fares vary based on the destination, but typically range from $15-$25 per person.
For those who prefer public transportation, Capital Metro offers bus service to and from the airport. The bus stop is located on the lower level of the terminal, outside of baggage claim. The fare is $1.25 per person and the bus runs every 15-30 minutes depending on the time of day.
iFly Tip: Get a pilot's perspective on your flight journey with our detailed flight guide.
Airport Hotels
Traveling can be a tiring endeavor, especially when you have to deal with long flights and layovers. Finding a comfortable hotel near the airport can make your journey much more enjoyable. This airport is surrounded by a variety of hotels that cater to every traveler's needs, offering amenities ranging from complimentary airport shuttles to fitness centers and swimming pools. Whether you're looking for a quick overnight stay before your next flight or planning to explore the vibrant city, these hotels offer comfortable accommodations and convenient locations. From the luxury of the Hilton to the budget-friendly Microtel Inn & Suites, you'll find a hotel that suits your preferences and budget. Discover the best hotel options here.
Dining, Shopping & Enjoying the Airport
Bergstrom Airport offers a variety of dining and shopping options to make your travel experience enjoyable. If you are looking for a quick bite, you can visit Peached Tortilla, located in the Barbara Jordan Terminal, for some delicious tacos or head over to Hill's Cafe in the West Terminal for some classic Texas BBQ. For those who want to sit down and relax, 24 Diner in the Barbara Jordan Terminal offers a full menu of comfort food and cocktails.
When it comes to shopping, Austin Bergstrom Airport has something for everyone. The SoCo Market in the Barbara Jordan Terminal offers a selection of locally sourced gifts and souvenirs, while the Austin Monthly News in the West Terminal has all the latest magazines, newspapers, and books. If you need to pick up some last-minute travel essentials, you can visit the Austin-Bergstrom Marketplace in the Barbara Jordan Terminal for a variety of snacks, drinks, and personal care items.
The locations of all food, shops, and services at Austin Airport can be found using iFly's interactive map. For a complete list of restaurants, bars, shops, and news stands, click here to navigate the options.
Passenger Services
Austin Airport is committed to providing passengers with a comfortable and hassle-free travel experience. The airport offers a range of services to ensure that passengers have a pleasant journey.
For passengers who need to stay connected, free Wi-Fi is available throughout the airport. Lost and found services are also available at the airport's information desk, located in the main terminal.
For families traveling with children, the airport has designated play areas to keep kids entertained. Additionally, special-needs services are available for passengers who require assistance. These services include wheelchair assistance, accessible restrooms, and other accommodations.
The airport also has banking services available, including ATMs and currency exchange. For passengers who require medical attention, the airport has a medical center located in the main terminal, equipped to handle emergencies and provide first aid.
Flight Status Info
As an air traveler, it's important to stay updated on the status of your flight departure. Luckily, there are several ways to do so at AUS.
One way is to use the in-airport flight displays (FIDS) located throughout the terminal. These displays provide real-time updates on flight departures, delays, and gate information. Simply locate your flight on the display and take note of any changes or updates.
Another way to stay informed is by using your airline's mobile phone app. Many airlines offer push notifications, text messages, and email alerts for flight status updates, including departure delays, cancelations, or gate changes. Make sure to download your airline's app before your trip and enable notifications to receive updates.
Passengers can also check the status of their flight departure at AUS Airport by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.
iFly Tip: Get to know the airports behind airline hubs and how they connect passengers.
Airport Facts & Stats
- Location: Austin Bergstrom International Airport (AUS) is located in Austin, Texas, United States.
- Terminals: The airport has one main terminal building with 25 gates.
- Airlines Served: The airport is served by major airlines including Southwest Airlines, American Airlines, and Delta Air Lines. For a list of all airlines, check out the AUS Airlines Served page.
- Passenger Traffic: Austin Bergstrom handles over 17 million passengers annually, making it the 34th busiest airport in the United States.
- Daily Flights: The airport sees around 300 daily flights.
- Top Destinations: The most popular destinations served from AUS are Denver, Dallas/Fort Worth, Houston, Atlanta, and Chicago.
- Hub Status: Austin Bergstrom is a hub for Frontier Airlines and Allegiant Air, offering numerous connecting flights across the United States.
Airport History
AUS is an international airport located in Austin, Texas, United States. It was opened in 1999 and replaced the Robert Mueller Municipal Airport as the primary airport for the city of Austin.
Here are some significant events in the airport's history in chronological order:
- 1999: AUS Airport opens and becomes the primary airport for the city of Austin.
- 2001: The airport experiences a significant increase in passenger traffic due to the September 11th terrorist attacks.
- 2006: The airport completes a major expansion project, adding a new terminal and increasing the number of gates.
- 2010: the airport becomes the first airport in the United States to install a solar panel array on the roof of its parking garage.
- 2019: The airport celebrates its 20th anniversary and announces plans for a new expansion project to accommodate the growing number of passengers.
Today, Bergstrom Airport serves over 15 million passengers annually and is a hub for several major airlines, including Southwest Airlines and Delta Air Lines.
Airport Contact Information
For more information about Austin Bergstrom International Airport, please refer to the following contact details:
- IATA Code: AUS
- Airport Website
- Phone: +1 512-530-2242
- Email: [email protected]
- Mailing Address: Austin Bergstrom International Airport, 3600 Presidential Blvd, Austin, TX 78719, United States
Note that the contact information provided here is subject to change by the airport operator(s).
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Austin Bergstrom Airport Q&A
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