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Cancun Airport CUN Airport Traveler Guide

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CUN Airport Insights & Guide

Key CUN Airport Topics:

Getting to Know CUN Airport

Welcome to the online guide for Cancun Airport, the gateway to the famed Mexican city of Cancun and the Riviera Maya. Known for its three expansive terminals and a free shuttle service connecting them, CUN is an airport designed with the convenience of its travelers in mind. This guide will provide an extensive overview of the airport, from navigating its terminals to exploring its vast array of dining and shopping experiences. For those embarking on journeys to or from other global destinations, our essential guide to airports is a handy tool to navigate the world's airports with ease.

WATCH VIDEO: Experience the arrivals at Cancun Airport from Dallas Fort Worth on American Airlines:

Airport News

Travelers heading to Cancun Airport can look forward to new and expanded flight options in 2024. Spirit Airlines is celebrating its 20th anniversary in Cancun with new savings and expanded services, making travel to this popular destination even more accessible. Additionally, seasonal nonstop flights between Memphis and Cancun are set to resume this summer, providing more convenient options for travelers from the Memphis area (sources: PR Newswire, Action News 5).

CUN has three terminals: Terminal 1, Terminal 2, and Terminal 3. Terminal 1 has 7 gates and is used exclusively by Mexican airlines. Terminal 2 has 22 gates and is used by both domestic and international airlines, including Delta, United, and Southwest. Terminal 3 has 12 gates and is used by international airlines such as Air Canada, British Airways, and Lufthansa.

To navigate the airport, passengers should first check which terminal their airline is using. Once inside the correct terminal, there are plenty of signs and information desks to help guide passengers to their departure gate. Each terminal also has a variety of food and retail options for passengers to enjoy before their flight.

Use our interactive airport map to locate food, services, and airline departure gates.

Connecting Between Terminals

CUN Airport has three terminals, Terminal 1, Terminal 2, and Terminal 3. The terminals are connected by a free shuttle bus service that runs every 10-15 minutes from 5:00 AM to 11:00 PM. The shuttle bus is a convenient way to get between the terminals and takes approximately 5-10 minutes depending on traffic.

If you prefer to walk, Terminal 1 and Terminal 2 are connected by a covered walkway, which takes approximately 10 minutes. Terminal 3 is located a bit further away and is not connected by a walkway. If you need to walk to Terminal 3, plan for a 15-20 minute walk.

Tips from CUN Frequent Flyers

To help make your experience at Cancun Airport as smooth and enjoyable as possible, we’ve gathered the best advice and tips from CUN-based frequent travelers, flight attendants, pilots, and airport staff. Their first-hand insights are sure to provide you with valuable guidance. Here’s what they have to say:

Navigating the Terminals

"If you're flying with a Mexican airline, you'll likely be in Terminal 1. It's the smallest, so it's easy to navigate. Just make sure to check your terminal on your boarding pass first." — Carlos M., Puerto Morelos, December 2023

"Terminal 2 can get busy with both domestic and international flights. I recommend arriving early to avoid long security lines, especially during peak travel seasons." — Ana P., Playa del Carmen, February 2024

"For international flights, Terminal 3 is your go-to. It's modern and has plenty of amenities, but it's also the busiest, so keep an eye on the flight information displays for any gate changes." — Jorge T., Cancun, April 2024

Getting To/From the City

"The ADO bus is a lifesaver for getting to downtown Cancun. It's affordable and runs frequently, but make sure you have some cash on hand as they don't always accept cards." — Sofia R., Puerto Morelos, June 2024

"For a more comfortable ride, consider booking a private shuttle in advance. It's a bit more expensive than a taxi, but the convenience and comfort are worth it, especially after a long flight." — Luis C., Playa del Carmen, August 2024

"If you're heading to the hotel zone, taxis are convenient but always confirm the fare before starting your trip to avoid surprises." — Maria G., Cancun, October 2024

Parking

"The multilevel garage near Terminal 2 is perfect for short-term parking if you're picking someone up. It's close to the terminal, and you can easily access the arrivals area." — Javier L., Puerto Morelos, January 2024

"For longer trips, consider using the off-airport parking lots. They offer shuttle services to the terminals and are generally cheaper than the on-site options." — Elena V., Playa del Carmen, March 2024

"If you're just waiting for someone, use the cell phone waiting areas. They're free and save you from circling the airport." — Ricardo F., Cancun, May 2024

Inside the Airport

"For a quick meal before your flight, head to Terminal 3. It has a great food court with plenty of options, including local Mexican cuisine." — Natalia S., Puerto Morelos, July 2024

"Terminal 2 has some amazing duty-free shopping options. It's a great place to pick up last-minute gifts or souvenirs." — Diego H., Playa del Carmen, September 2024

"If you need to relax, the VIP lounges are worth the splurge. They offer a quiet space, snacks, and free Wi-Fi, which is perfect for unwinding before a long flight." — Fernanda J., Cancun, November 2024

Avoiding Delays and Stress

"Check the flight information displays regularly. They update frequently and will help you stay on top of any changes to your flight's gate or departure time." — Miguel A., Puerto Morelos, February 2024

"Download your airline's app before traveling. Most apps offer real-time updates on flight status, which can save you a lot of stress if there are delays." — Laura D., Playa del Carmen, April 2024

"Arrive at the airport at least two hours before your flight, especially if you're flying internationally. Security lines can be unpredictable, and it's better to be safe than sorry." — Andres K., Cancun, June 2024

iFly Tip: For a complete resource on air travel topics, visit our Flying Info and Tips page.

Picking Up and Dropping Off Passengers

At CUN Airport, passengers can be picked up and dropped off at designated curbside areas outside each terminal. However, there are strict restrictions on curbside parking, and vehicles cannot be left unattended. Drivers must remain in their vehicles while waiting for passengers to avoid causing congestion and potential safety hazards.

For those who need to wait for arriving passengers, there are cell-phone waiting areas available near each terminal. These areas provide a convenient and free option for drivers to wait until their passengers have arrived and are ready to be picked up. Once passengers are ready, drivers can then proceed to the designated curbside area for pick-up.

Parking Facilities & Options

When it comes to parking at the airport, travelers have several options to choose from. The airport offers both covered and uncovered parking lots, as well as a multilevel garage located near Terminal 2.

If you're looking for a convenient option while waiting for your arriving party, there are cell phone waiting areas available for free at the airport. These areas are located near the airport entrance and are perfect for short-term parking.

For those with disabilities, Cancun Airport offers designated handicapped parking spaces in all parking lots and garages. These spaces are located near the entrances and exits for easy access to the terminals.

If you're looking for a more economical option, off-airport parking lots are available near the airport. These lots offer shuttle service to and from the airport and can be reserved in advance for a hassle-free experience.

Get details about Cancun Airport parking options and rates, along with more economical off-airport parking here.

Transportation Options

CUN provides a variety of ground transportation options to choose from. Visitors can rent a car, take a taxi, use a shared ride service, take an airport shuttle, or use public transportation to get to their destination.

  • Car Rental: For car rental services, major providers such as Avis, Hertz, and Enterprise are available at the airport. Visitors can easily rent a car and explore the city on their own.
  • Taxis: Taxi services are available at the airport, with designated drop-off areas outside the terminal building. Fares may vary depending on the destination, so it is recommended to confirm the fare with the driver before getting into the taxi.
  • Shared Ride Services: Shared ride services such as Uber and Lyft are also available at the airport. Pickup areas are located outside the terminal building, and there may be restrictions on the number of passengers and luggage allowed.
  • Airport Shuttles: Airport shuttles are a convenient option for visitors who want to travel to their destination without the hassle of driving. The service is available 24/7, with pickup areas located outside the terminal building. Fares may vary depending on the destination, so it is recommended to check with the shuttle service provider.
  • Public Transportation: Public transportation options such as buses and trains are also available at the airport. Visitors can take the ADO bus to travel to different parts of the city. The bus stop is located outside the terminal building, and fares may vary depending on the destination.

iFly Tip: Navigate airline policies with ease using our overweight passenger tips.

Airport Hotels

Are you looking for the perfect place to rest before or after a long flight? Our comprehensive guide to CUN Hotels offers a variety of options to suit every traveler's needs. From luxury accommodations like the Hilton Garden Inn, located just 0.2 miles from the airport, to budget-friendly options such as the Comfort Inn, we have you covered. For those seeking wellness and relaxation, the OMA Holistic Healing Center is an excellent choice. Explore our guide to find the perfect hotel for your needs, all within close proximity to the airport for your convenience.

Dining, Shopping & Enjoying the Airport

the airport offers a wide variety of dining and shopping options for travelers. Whether you're looking for a quick bite or a sit-down meal, there are plenty of options to choose from. In Terminal 3, travelers can find popular fast-food chains such as McDonald's and Subway. For those looking for a more upscale dining experience, Terminal 2 offers a restaurant called La Bonita, which serves traditional Mexican cuisine. Terminal 1 has a variety of options, including Starbucks, Burger King, and Bubba Gump Shrimp Co.

When it comes to shopping, Cancun Airport has a great selection of stores to choose from. In Terminal 2, travelers can find luxury brands such as Cartier and Hugo Boss. For those looking for souvenirs and gifts, Terminal 3 has a variety of stores selling traditional Mexican crafts and clothing. Terminal 1 has a mix of stores, including a duty-free shop and a convenience store for last-minute travel essentials.

The locations of all food, shops, and services at Cancun Airport can be found using iFly's interactive map. For a complete list of restaurants, bars, shops, and newsstands, see your options here.

Passenger Services

CUN Airport is a modern and well-equipped airport that offers a range of passenger services to make your travel experience as comfortable and stress-free as possible.

For those who need to stay connected, free Wi-Fi is available throughout the airport terminals. If you lose an item during your travels, the lost and found office is located in Terminal 2. Families with young children can take advantage of the children's play area, located in Terminal 3. For travelers with special needs, the airport provides a range of services, including wheelchair assistance and accessible restrooms.

Banking services are available in Terminal 2, where you can find ATMs and currency exchange booths. If you require medical assistance, there is a medical center located in Terminal 2, staffed by trained medical professionals who can provide first aid and emergency care.

Flight Status Info

As a traveler, it's important to stay informed about the status of your flight. Cancun Airport offers various resources to help you stay up-to-date with your flight's departure time, gate information, and any possible delays or cancelations.

One helpful resource is the in-airport flight displays (FIDS) located throughout the airport. These displays provide real-time updates on flight departures, arrivals, and gate information. Be sure to check the FIDS regularly to ensure you have the most up-to-date information about your flight.

In addition to the FIDS, many airlines offer mobile phone apps that can alert you about any changes to your flight status. These apps allow you to receive push notifications, text messages, or emails about departure delays, cancelations, or gate changes. Make sure to download your airline's app before your trip and enable notifications to stay informed.

Lastly, passengers can check the status of their flight departure at Cancun Airport by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.

iFly Tip: Learn how TSA PreCheck can help you skip the long lines and security hassles.

Airport Facts & Stats

  • Location: Cancun International Airport (CUN) is located in Cancun, Mexico.
  • Terminals: The airport has three terminals: Terminal 1 (domestic flights), Terminal 2 (international flights), and Terminal 3 (newest and largest, opened in 2016).
  • Passenger Traffic: Cancun International Airport handles approximately 25 million passengers annually.
  • Daily Traffic: The airport manages around 70,000 passengers and 500 flights per day.
  • Airlines Served: Major airlines include American Airlines, Delta Air Lines, and United Airlines. For a complete list of airlines, visit the CUN Airlines Served page.
  • Top Destinations: The most popular destinations from CUN are Mexico City, Monterrey, Guadalajara, Houston, and Miami.
  • Hub Status: Cancun International Airport serves as a hub for Interjet, VivaAerobus, and Volaris.

Airport History

The airport, also known as Cancun International Airport, is the second busiest airport in Mexico and serves as a gateway to the popular tourist destination of Cancun and the Riviera Maya.

Here are some significant events in the airport's history:

  • 1970s - The Mexican government selects Cancun as the site for a new tourism development project, which includes the construction of a new airport.
  • 1974 - Construction of the airport begins.
  • 1978 - The airport opens to commercial flights.
  • 1989 - A new terminal building is constructed to accommodate the growing number of passengers.
  • 1999 - The airport undergoes a major expansion project, which includes the addition of a second runway and a new terminal building.
  • 2010 - The airport opens a new Terminal 3, which increases the airport's capacity to handle up to 25 million passengers per year.
  • 2017 - The airport handles a record-breaking 23 million passengers.

Today, Cancun Airport is a modern and efficient airport that serves as a hub for many airlines, connecting passengers to destinations across Mexico, the Caribbean, and the Americas.

Airport Contact Information

For more information about Cancun International Airport, please refer to the following contact details:

  • IATA Code: CUN
  • Airport Website
  • Phone: +52 998 848 7200
  • Email: [email protected]
  • Mailing Address: Cancun International Airport, Carretera Cancún-Chetumal Km 22, Benito Juárez, 77565 Cancún, Q.R., Mexico

Note that the contact information provided here is subject to change by the airport operator(s).

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Cancun Airport Q&A

International flights operate out of Terminals 2 and 3. Terminal 2 serves both domestic and international flights, while Terminal 3 is dedicated to international airlines.
A free shuttle bus service connects all three terminals, running every 10-15 minutes from 5:00 AM to 11:00 PM. Alternatively, Terminal 1 and Terminal 2 are connected by a covered walkway.
Yes, there are VIP lounges available at the airport, offering complimentary snacks and drinks, ideal for relaxing before a long flight.
The ADO bus is a reliable and cost-effective option for reaching downtown Cancun from the airport. Private shuttles and taxis are also available for more direct service.
The multilevel garage near Terminal 2 is recommended for short-term parking. There are also cell-phone waiting areas near each terminal for free short-term parking while waiting for arrivals.
Terminal 3 offers a food court with various options, including Starbucks and local eateries, for travelers looking for a quick bite before boarding.
The lost and found office is located in Terminal 2. It's best to report lost items there as soon as possible.
Yes, there are several hotels near the airport, including the Hilton Garden Inn and Comfort Inn, providing convenient accommodations for travelers.
Transportation options include car rentals, taxis, shared ride services like Uber, airport shuttles, and public buses such as the ADO bus.
Flight status can be checked on in-airport displays or via airline mobile apps. Additionally, real-time updates are available on the airport's flight departures page on ifly.com.