DXB Lost And Found Help Dubai International Airport

Contact Information and Operating Hours

If you've misplaced an item at Dubai International Airport, there are several ways to reach out to the Lost and Found department. You can complete an online form, contact the Dubai Airports Customer Care Team, or send an email to the dedicated address. Here are the details:

• Customer Care Team Phone Number: +971 4 224 5555 (Available 24/7)
• Email Address: [email protected]

Location-Specific Procedures

Items Lost in Airport Terminals

If you suspect you've lost an item within the terminals of the airport, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, the best course of action is to contact the Lost and Found department directly via the contact information provided above.

Items Lost at Security Checkpoint Areas

For items lost at security checkpoint areas, it's recommended to contact the Dubai Airports Customer Care Team directly. They can assist you in locating and retrieving your lost item.

Items Lost in Other Areas

For items lost in other areas such as parking lots, rental car facilities, shuttle buses, and similar areas not located inside the airport, the Lost and Found department should be contacted directly. They can guide you through the process of recovering your lost item.

Items Lost on the Plane

If you believe you left an item on the aircraft after arriving at Dubai International Airport, you have several options. You can return to the gate where your flight arrived, but keep in mind that security regulations may limit your ability to return to the gate area. If the gate is not an option, you can go to the lost and found desk if one is available at the airport. Alternatively, you can visit the luggage/baggage services desk for your airline, which is typically located in the baggage claim area. If all else fails, you can contact the airline directly to report your lost item.

Lost Checked Baggage

If your bag does not appear in the baggage claim area within a reasonable amount of time after your flight arrival, don't panic. First, check with the airline's baggage service office, usually located within the baggage claim area. If your bag is not there, contact your airline's customer service for further assistance. Remember, it's crucial to report lost luggage as soon as possible.

Here are the contact details for the most popular airlines servicing Dubai International Airport:

• Emirates Contact Info
• Flydubai Contact Info
• Etihad Airways Contact Info

If your airline is not listed above, check out all airlines that serve DXB for contact info and more.

How to File a Report

To file a lost item report, you can complete an online form. When describing the lost item, be as detailed as possible. Include the brand, color, size, type, and any identifiable features. Also provide your First/Last Name, Contact number, Date and Time of travel, and the Airline used. The sooner you report the item as lost, the higher the chances of it being found.

Collection, Delivery, and Charges

Once your item has been found, the Lost and Found department will guide you on how to collect it. Please note that there may be charges associated with the storage, delivery, or processing of found items. The specific fees will be communicated to you by the department.

Special Considerations

For sensitive items like passports or electronics, special considerations may be in place due to security measures or privacy concerns. It's advised to contact the Lost and Found department as soon as possible for these items. Beware of third-party services that may charge unauthorized fees. Any unclaimed items will be handled according to the airport's policy, which will be communicated to you by the Lost and Found department.

Last updated: March 26, 2024