DOH Lost And Found Help Hamad Airport

Contact Information and Operating Hours

For items lost at Hamad International Airport, travelers can contact the Customer Service Team who are always ready to assist in the retrieval of lost items. The Lost Property Office is responsible for registering lost property, handling inquiries, and offering retrieval services for items lost in the Passenger Terminal Complex.

• Email for items lost on Qatar Airways flights: [email protected]
• Email for items lost on other airlines' flights: [email protected]
• Email for items lost inside the passenger terminal: [email protected]

Location-Specific Procedures

Items Lost in Airport Terminals

If you suspect that you have lost an item within the airport terminals, please contact the nearest HIA Information Desk. If you are outside the airport premises, you can send an email directly to HIA Lost Property Office with a full description of the lost item including brand/model and color, your flight number and date, time and the possible location where it was lost, and if possible, a photo of the lost item.

Items Lost at Security Checkpoint Areas

For items lost at security checkpoints, please contact the Customer Service Team as detailed above.

Items Lost in Other Areas

For items lost in other areas such as parking areas, rental car facilities, shuttle buses, and similar areas that are not located inside the airport, please contact the Customer Service Team as detailed above.

Items Lost on the Plane

If you believe you've left an item on the aircraft after arriving at Hamad Airport, you have several options to retrieve your belongings. Firstly, if you realize you've left something while still in the airport, you can return to the gate where your flight disembarked and inform the staff. If you've already left the airport, you can go to the lost and found desk if one is available at the airport.

Another option is to visit the luggage/baggage services desk for your airline, which is typically located in the baggage claim area. If these options are not available or convenient for you, you can contact the airline directly. Most airlines have procedures in place for dealing with lost items and will do their best to reunite you with your belongings.

Lost Checked Baggage

If your bag does not appear in the baggage claim area within a reasonable amount of time after your flight has landed, it's important to take action immediately. The first step is to report the missing bag to the airline. This can usually be done at the airline's baggage service office, which is typically located near the baggage claim area.

Here are the contact information for the most popular airlines that service Hamad Airport:

• Qatar Airways Contact Info
• Emirates Contact Info
• Etihad Airways Contact Info

If your airline is not listed above, check out all airlines that serve DOH for contact info and more.

How to File a Report

Since the airport does not support online form submission for lost items, travelers must contact the appropriate contact based on the information provided above. When contacting, be prepared to provide at a minimum, your First/Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features.

Collection, Delivery, and Charges

Information about how to collect found items, the availability of delivery services, and any associated fees or charges is not provided. For these details, please contact the Lost Property Office directly.

Special Considerations

Items handed to Hamad International Airport Lost Property Office will be kept for a period of up to 30 days subject to item category. Thereafter, unclaimed items will be donated to charity and will not be available for retrieval. The airport does not accept liability for any items lost/left behind at the airport. Special categories of items, such as precious metals and gems, transaction cards and cash, official documents, and electronics items are subject to a 30-day policy. Other items like excess baggage, perishables and dangerous goods items are directly disposed of. Certain items like neck pillows, water tumblers, unbranded clothes, caps and hats, toys, umbrellas, walking sticks, wheel-chairs and Zamzam water are kept for 7 days.

Last updated: March 26, 2024