HLN Airport Lost and Found
Have you misplaced an item during your travels? Don't fret; this guide provides a comprehensive overview of the lost and found procedures at Helena Regional Airport. From contact information to specific location procedures, we've got everything you need to know to retrieve your lost belongings. So, whether you've left an item in the terminal, at security checkpoints, or even on the plane, we're here to help you navigate the process.
Scroll down to get specific information about what to do if you lost an item at HLN.
Tips, Help & Resources
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- Need some cash or local currency for your trip? Go here for the location of HLN's in-terminal ATMs or currency exchangers.
- Make use of the wifi offered for free with helena-regional-airport's terminals and explore the web if you have some time before your departure!
- If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
- Looking to get the best deal possible on your flight from HLN airport? Check multiple sites, and consider nearby airports.
Contact Information and Operating Hours
If you suspect you've lost an item at the airport, you can contact the Lost and Found Office. The office is conveniently located on the ground level of Terminal 2 Parking Garage, opposite Terminal 2. You can reach them via phone at (808) 836-6683. Their operating hours are from 8:00 a.m. to 4:00 p.m., HST, Monday through Friday.
Location-Specific Procedures
Items Lost in Airport Terminals
If your lost item was last seen on the airport property, either inside or outside the terminals, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, the Lost and Found Office should be your first point of contact.
Items Lost at Security Checkpoint Areas
For items lost at TSA security checkpoints, you can contact the TSA directly at +1-406-442-2821.
Items Lost in Other Areas
If you've misplaced an item in areas such as parking areas, rental car facilities, or shuttle buses, please refer to the relevant service provider. For items left behind at a car rental facility, you can find the appropriate lost and found website link here.
Items Lost on the Plane
If you believe you've left an item on the plane after arriving at Helena Regional Airport, there are several steps you can take to retrieve it. First, you can return to the gate where your flight arrived. If the item is not there, you can visit the lost and found desk if one is available at the airport. Another option is to visit the luggage/baggage services desk for your airline, typically located in the baggage claim area. If all else fails, you can contact the airline directly.
Lost Checked Baggage
If your bag does not appear in the baggage claim area within a reasonable amount of time, it's important to take immediate action. Here are the contact details for the most popular airlines that service Helena Regional Airport:
If your airline is not listed above, check out airlines that serve HLN for contact info and more.
How to File a Report
Unfortunately, the airport does not support online form submission for lost items. To report a lost item, you must contact the appropriate department based on the information provided above. When reporting a lost item, be sure to provide as much detail as possible. This should include your First and Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features.
Collection, Delivery, and Charges
Once your item has been located, you will need to arrange for its collection at the relevant department. Please note that any charges associated with lost and found services will be your responsibility.
Special Considerations
For sensitive items like passports or electronics, additional security measures may be required. Please be aware that items deemed to be abandoned or surrendered are placed into a Surplus Auction at a later date. Be wary of third-party services that may charge unauthorized fees for lost and found services.
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Frequently Asked Questions (FAQ)
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