IST Lost And Found Help Istanbul Ataturk Airport

Contact Information and Operating Hours

Unfortunately, specific contact information and operating hours for the Lost and Found department at Istanbul Ataturk Airport are not provided. However, passengers can use the online form to inquire about lost property.

Location-Specific Procedures

Items Lost in Airport Terminals

If you suspect that you have lost an item in the airport terminals, it will be stored at the Lost and Found Property Office. This includes items lost both inside and outside the terminals, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane.

Items Lost at Security Checkpoint Areas

Items lost at security checkpoint areas are also stored at the Lost and Found Property Office. Please use the online form for lost property inquiries.

Items Lost in Other Areas

Items lost in areas such as parking areas, rental car facilities, shuttle busses, and similar areas not located inside the airport are also stored at the Lost and Found Property Office. Please use the online form for lost property inquiries.

Items Lost on the Plane

If you believe you've left an item on the aircraft after arriving at Istanbul Ataturk Airport, don't panic. There are several options available to you. You can return to the gate where your flight arrived, and the airport staff there can assist you. Alternatively, if there is a lost and found desk at the airport, you can stop by and see if your item has been turned in.

Another option is to visit the luggage or baggage services desk for your airline, which is typically located in the baggage claim area. If your item is not immediately available, the desk can usually help you initiate a search. Finally, you can contact your airline directly. Most airlines have a process in place for recovering lost items.

Lost Checked Baggage

If you find that your bag has not appeared in the baggage claim area within a reasonable amount of time, you should immediately report it to your airline's baggage service office. They will initiate a search for your bag and can provide you with updates on the situation.

The following are the most popular airlines that service Istanbul Ataturk Airport, along with their contact information:

• Turkish Airlines Contact Info
• Pegasus Airlines Contact Info
• Saudia Contact Info

If your airline is not listed above, check out airlines that serve IST for contact info and more.

How to File a Report

For lost property inquiries, passengers should complete the online form. When filing a report, it is important to provide as much detail as possible about the lost item. This should include, at a minimum, your First/Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features.

Collection, Delivery, and Charges

Lost items can be collected from the Lost and Found Property Offices, which are located next to YOTEL, opposite entrance number 7, and opposite gate C3, after passport control. The charges for property found and stored at the Lost and Found Property Office are in line with the Public-Private Sector Cooperation Tariff. Small-sized items, including eyeglasses, watches, cell phones, and wallets, do not incur a charge. Rates in the tariff are inclusive of VAT.

Special Considerations

The rates indicated in the tariff schedule are applicable for a 24-hour period (1 day); lost baggage stored for a shorter duration (hourly) is complimentary. Charging commences on the second day after the lost item is recorded in the Lost and Found Property Record. The practice adheres to the General Principles of Lost and Found Property.

Last updated: March 26, 2024