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Jacksonville Airport JAX Airport Traveler Guide

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JAX Airport Insights & Guide

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Tony Hanseder
Reviewed by: Hylke Robben
Updated:
Key JAX Airport Topics:

Getting to Know JAX Airport

Welcome to your comprehensive guide for Jacksonville Airport . As a key gateway to Florida's largest city, JAX is renowned for its three terminals and array of amenities. This guide provides an overview of the airport's layout, services, and unique features. Whether you're catching a flight, touching down, or transferring, this guide will help you smoothly navigate through JAX. For those venturing further afield, our comprehensive guide to worldwide airports offers a wealth of information for your global travels.

iFly Tip: Our comprehensive guide provides essential tips for a smooth flight with kids.

Jacksonville Airport has three terminals: Concourse A, Concourse C, and the Main Terminal. Concourse A has 10 gates and is primarily used by Delta Airlines. Concourse C has 6 gates and is used by American Airlines and Southwest Airlines. The Main Terminal has 20 gates and is used by various airlines, including United Airlines, JetBlue Airways, and Spirit Airlines.

When navigating the airport, it's important to know which terminal your airline is located in. You can find this information on your boarding pass or by checking with your airline before arriving at the airport. Once you know your terminal, follow the signs and directions to get there. The airport also offers a shuttle service between terminals for passengers who need to transfer.

Inside each terminal, you'll find a variety of food options, shops, and services. The Main Terminal has the most options, including a food court, coffee shops, and a few sit-down restaurants. Concourse A and Concourse C have limited options, but still offer a few places to grab a bite or a drink before your flight.

Use our interactive airport map to locate food, services, and airline departure gates.

Connecting Between Terminals

Travelers at Jacksonville Airport can easily move between Concourse A, Concourse C, and the Main Terminal using the Skyway automated train system. The train runs continuously, with frequent departures, and is free to use. The journey time between terminals is approximately 5 minutes.

For those who prefer to walk, there are clearly marked pedestrian walkways connecting the terminals. The walk from Concourse A to the Main Terminal takes approximately 10-15 minutes, while the walk from Concourse C to the Main Terminal takes approximately 5-10 minutes.

Tips from JAX Frequent Flyers

To help make your experience at Jacksonville Airport as smooth and enjoyable as possible, we’ve gathered the best advice and tips from JAX-based frequent travelers, flight attendants, pilots, and airport staff. Their first-hand insights are sure to provide you with valuable guidance. Here’s what they have to say:

Navigating the Terminals

"The Skyway train is your best bet for moving between terminals quickly. It's efficient and saves a lot of walking time, especially during busy hours." — Jessica M., Orange Park, FL, December 2023

"If you prefer walking, the paths are well-marked and offer a good way to stretch your legs between flights. Just allow about 10-15 minutes between Concourse A and the Main Terminal." — David K., St. Augustine, FL, March 2024

Getting To/From the City

"For a budget-friendly option, the JTA bus is reliable and costs only $1.50 to downtown. It's a bit of a longer ride, but great if you're not in a rush." — Maria S., Jacksonville Beach, FL, January 2024

"Uber and Lyft are super convenient from JAX. Just follow the signs to the pickup area outside baggage claim, and you'll be on your way." — Kevin L., Ponte Vedra Beach, FL, May 2024

Parking

"The Economy Lot is a great choice if you're planning to leave your car for a few days. The shuttle service is prompt and runs every 15 minutes." — Emily T., Fernandina Beach, FL, February 2024

"If you're picking someone up, use the cell phone waiting area. It's free for 45 minutes and saves the hassle of circling the airport." — John P., Atlantic Beach, FL, April 2024

Inside the Airport

"Don't miss P.F. Chang's in Concourse A if you have time. It's a nice spot for a meal before your flight." — Lisa R., Jacksonville, FL, June 2024

"For quick snacks, Hudson News in Concourse C has a good selection of travel essentials and snacks. Perfect for last-minute purchases." — Michael H., Yulee, FL, August 2024

Avoiding Delays and Stress

"Check the flight displays regularly, especially during peak hours. They update frequently and can save you from missing any gate changes." — Sarah J., Middleburg, FL, September 2024

"Download your airline's app for real-time updates. It can alert you to any delays or gate changes before you even arrive at the airport." — Thomas B., Callahan, FL, November 2024

iFly Tip: Maximize your travel time with tips from our airport wait times guide.

Picking Up and Dropping Off Passengers

When picking up or dropping off passengers at Jacksonville Airport, there are a few things to keep in mind. Curbside parking is restricted to active loading and unloading only, so be sure to stay with your vehicle at all times. If you need to wait for your passenger to arrive, there are designated cell-phone waiting areas located near the airport. These areas allow you to park for free and wait until your passenger is ready to be picked up.

It's important to note that there are different terminals at JAX, including Concourse A, Concourse C, and the Main Terminal. Be sure to confirm which terminal your passenger will be arriving or departing from to ensure a smooth pick-up or drop-off experience. With these tips in mind, you can easily navigate the process of picking up and dropping off passengers at JAX.

Parking Facilities & Options

Traveling through JAX Airport? Parking options are plentiful, with both on-airport and off-airport parking available.

On-airport parking is available in the Main Terminal Parking Garage, with over 3,000 spaces, and the Economy Lot, with over 1,000 spaces. The Main Terminal Parking Garage is conveniently located adjacent to the terminal, with easy access to both Concourse A and Concourse C. The Economy Lot is a short shuttle ride away from the terminal, with shuttles running every 15 minutes.

If you're waiting for a passenger to arrive, the cell phone waiting area is located just outside the terminal, with free parking for up to 45 minutes. This area allows you to wait in your car until your passenger has arrived and is ready to be picked up.

For those with disabilities, designated handicapped parking spaces are available in both the Main Terminal Parking Garage and the Economy Lot, with easy access to the terminal and shuttle service.

Off-airport parking is also available for those looking for a more economical option. Several off-airport parking lots are located within a few miles of the airport, with shuttle service to and from the terminal. These lots offer competitive rates and are a great option for those looking to save money on parking.

Get details about JAX parking options and rates, along with more economical off-airport parking options at https://www.ifly.com/airports/jacksonville-international-airport/parking.

Transportation Options

When arriving at the airport, there are several transportation options available to help you get to your destination.

  • Rental Cars: If you prefer to rent a car, there are several car rental facilities located on the lower level of the terminal building. Major providers such as Avis, Budget, Enterprise, and Hertz are available for your convenience.
  • Taxis: Taxi services are available at the airport. The taxi stand is located outside of the baggage claim area. The fare from the airport to downtown Jacksonville is approximately $30.
  • Ride Share Services: For those looking for a more affordable option, shared ride services such as Uber and Lyft are available. Pickup areas are located outside of the baggage claim area. Please note that there may be restrictions on the number of passengers and luggage allowed.
  • Airport Shuttles: Airport shuttles are available for transportation to and from the airport. These services are offered by various hotels and shuttle companies. Pickup areas are located outside of the baggage claim area. Fares vary depending on the destination and provider.
  • Public Transportation: If you prefer public transportation, the Jacksonville Transportation Authority (JTA) offers bus service to and from the airport. The bus stop is located outside of the baggage claim area. Fares start at $1.50 for a one-way trip.

iFly Tip: Stay prepared for security checks with our carry-on baggage guidelines.

Airport Hotels

Discover a range of comfortable and convenient accommodations near the airport. Our comprehensive guide features everything from luxury suites to budget-friendly inns, all located within a short distance of the airport for a hassle-free transit. Whether you're looking for a hotel with a complimentary shuttle service, a refreshing outdoor pool, or modern amenities for a comfortable stay, we've got you covered. Explore our selection of Jacksonville Airport Hotels to find the perfect place for your needs.

Dining, Shopping & Enjoying the Airport

If you're looking for a bite to eat or some last-minute shopping before your flight, JAX has plenty of options to choose from. In Concourse A, be sure to check out P.F. Chang's for delicious Asian cuisine or visit Auntie Anne's for a classic soft pretzel. In Concourse C, Whisky River is a popular spot for drinks and American fare, while Freshens Smoothies offers healthy options for those on-the-go. If you're in the Main Terminal, head to Firehouse Subs for a tasty sandwich or grab a coffee at Starbucks.

When it comes to shopping, JAX Airport has a variety of stores to browse through. In Concourse A, you'll find The PGA Tour Shop for golf enthusiasts and Tech on the Go for any last-minute tech needs. In Concourse C, Hudson News has a selection of books, snacks, and travel essentials. In the Main Terminal, be sure to stop by Paradies Gifts for souvenirs and travel accessories.

The locations of all food, shops, and services at the airport can be found using iFly's interactive map. For a complete list of restaurants, bars, shops, and news stands, check your options here.

Passenger Services

If you are traveling through Jacksonville Airport, you can expect to find a variety of helpful passenger services to make your journey as smooth as possible.

For those who need to stay connected, free wifi is available throughout the airport. If you have lost an item during your travels, be sure to check with the airport's lost and found department located in the main terminal.

Traveling with children? There are designated children's play areas in both Concourse A and Concourse C to help keep little ones entertained during layovers. Additionally, special-needs services are available to assist passengers with disabilities or other special requirements.

If you need to take care of banking needs during your travels, there are ATMs located throughout the airport. And if a medical emergency arises, there is a medical center located in the main terminal for your convenience.

Flight Status Info

As an air traveler, it's important to stay updated on the status of your flight. Fortunately, there are several ways to check for flight status at Jacksonville Airport.

One of the easiest ways to check for flight status is by using the in-airport flight displays (FIDS). These displays are located throughout the airport and provide real-time information on flight departures, arrivals, and gate information. Simply locate the FIDS and search for your flight number to get the latest updates.

Another convenient way to stay informed about your flight status is by using airline mobile phone apps. Most airlines have their own apps that allow passengers to receive alerts about departure delays, cancelations, or gate changes. These alerts can be sent via text, email, or push notifications, so you can stay informed no matter where you are.

Finally, passengers can check the status of their flight departure at JAX by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.

By using these methods, air travelers can stay informed and prepared for any changes to their flight schedule. Safe travels!

Airport Facts & Stats

  • Location: Jacksonville International Airport (JAX) is located in Jacksonville, Florida, United States.
  • Terminals: The airport features a Main Terminal, which includes Concourse A and Concourse C.
  • Airlines Served: The airport is served by major airlines including American Airlines, Delta Air Lines, and Southwest Airlines. For a list of all airlines, check out the JAX Airlines Served page.
  • Passenger Traffic: Jacksonville International Airport handles over 6 million passengers annually.
  • Daily Flights: The airport sees around 100 daily flights.
  • Top Destinations: The most popular destinations served from JAX are Atlanta, Charlotte, Dallas, Miami, and Philadelphia.
  • International Destinations: The airport offers flights to international destinations such as Cancun, Mexico and Toronto, Canada.
  • Hub Status: Jacksonville International Airport serves as a hub for Silver Airways.

Airport History

JAX Airport, also known as Jacksonville International Airport, is located in the northeastern part of Florida. The airport first opened its doors in 1968, and since then, it has been an important hub for both domestic and international flights.

Here are some significant events in the airport's history:

  • 1968 - the airport officially opens for business
  • 1985 - The airport's terminal is expanded to accommodate more passengers
  • 1990 - Jacksonville Airport becomes an international airport with the addition of customs and immigration facilities
  • 2003 - A new parking garage is built, providing additional parking options for travelers
  • 2010 - The airport undergoes a major renovation, including upgrades to the terminal and the addition of new restaurants and shops
  • 2019 - Jacksonville Airport celebrates its 50th anniversary

Today, JAX serves over 6 million passengers annually and continues to be an important transportation hub in the southeastern United States.

Airport Contact Information

For more information about Jacksonville International Airport, please refer to the following contact details:

  • IATA Code: JAX
  • Airport Website
  • Phone: +1 904-741-4902
  • Email: [email protected]
  • Mailing Address: Jacksonville International Airport, 2400 Yankee Clipper Dr, Jacksonville, FL 32218, United States

Note that the contact information provided here is subject to change by the airport operator(s).

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Jacksonville Airport Q&A

The airport has three terminals: Concourse A, Concourse C, and the Main Terminal. Delta Airlines primarily operates from Concourse A, while American Airlines and Southwest Airlines use Concourse C. The Main Terminal hosts various airlines, including United Airlines, JetBlue Airways, and Spirit Airlines.
You can use the Skyway automated train system, which connects all terminals and runs continuously with frequent departures. Alternatively, there are pedestrian walkways marked for those who prefer to walk.
Parking options include the Main Terminal Parking Garage with over 3,000 spaces, the Economy Lot with over 1,000 spaces, and off-airport parking lots nearby. The Economy Lot offers a shuttle service to the terminal every 15 minutes.
The Jacksonville Transportation Authority (JTA) bus service offers a budget-friendly ride to downtown Jacksonville. Alternatively, taxis and ride-share services like Uber and Lyft are available outside of the baggage claim area.
Dining options vary by terminal. In Concourse A, you can find P.F. Chang's and Auntie Anne's. Concourse C features Whisky River and Freshens Smoothies. The Main Terminal offers Firehouse Subs and Starbucks, among others.
Yes, there are designated children's play areas in both Concourse A and Concourse C to help keep children entertained during layovers.
You can check flight status using the in-airport flight displays located throughout the airport or by using airline mobile apps for real-time updates. Additionally, you can visit the flight departures page on ifly.com for updates.
Car rental facilities are located on the lower level of the terminal building, with major providers like Avis, Budget, Enterprise, and Hertz available.
You should contact the airport's lost and found department located in the main terminal to inquire about lost items.
The airport recently opened a new economy parking lot and has started construction on a $344 million Concourse B project, which will include new gates and amenities to accommodate increasing passenger traffic.