MSP Lost And Found Help Minneapolis-St Paul Airport

Contact Information and Operating Hours

The Lost and Found office at the airport is located on the valet level of Terminal 1. You can reach this office by taking the elevators located in the middle of the ticketing or baggage claim level down to the valet level, and then turning left. The office operates seven days a week from 7:30 a.m. to 3:30 p.m. The contact number for the Lost and Found office is 612-726-5141.

Location-Specific Procedures

Items Lost in Airport Terminals

If you lost an item within the airport property, excluding the security checkpoint areas, immigration and customs areas, airline lounges, or on an airplane, you should contact the Lost and Found office. Standard hourly airport parking rates apply when visiting the office.

Items Lost at Security Checkpoint Areas

For items lost at a TSA security checkpoint, you can submit an online report at TSA Lost and Found.

Items Lost in Other Areas

For items lost in other areas such as parking areas, rental car facilities, and shuttle buses, you should also contact the Lost and Found office.

Items Lost on the Plane

If you believe you've left an item on the aircraft after arriving at Minneapolis-St Paul Airport, you have several options to recover your belongings. One option is to return to the gate, though this may not always be possible depending on airport security protocols. The best approach is to head to the lost and found desk if one is available at the airport. If there isn't one, or if they don't have your item, your next stop should be the luggage/baggage services desk for your airline, typically located in the baggage claim area. If all else fails, you should contact your airline directly as they may have procedures in place to assist with items left on the plane.

Lost Checked Baggage

If your bag does not appear in the baggage claim area within a reasonable amount of time, don't panic. The first step is to contact the airline's baggage services office, which is usually located near the baggage claim area. They can assist you in tracking down your bag or filing a claim for lost luggage. The following are the most popular airlines that service Minneapolis-St Paul Airport:

• Delta Air Lines Contact Info
• American Airlines Contact Info
• Southwest Airlines Contact Info
• United Airlines Contact Info
• Alaska Airlines Contact Info
• Sun Country Airlines Contact Info

If your airline is not listed above, check out all airlines that serve MSP for contact info and more.

How to File a Report

You can file a report for a lost item through an online form. When filling out the form, be prepared to provide your First and Last Name, Contact number, Date and Time of travel, the Airline used, and a detailed description of the lost property that includes brand, color, size, type, and identifiable features. The more descriptive you can be, the higher the chances of your item being identified. Please note that the airport will only actively search for your lost item for 30 days, after which an email notification will be sent that the lost and found report has closed.

Collection, Delivery, and Charges

Once your item is located, you can collect it from the Lost and Found office. Please note that standard hourly airport parking rates apply when visiting the office. If you suspect that your item has been stolen, you should contact the MSP Airport Police Department at 612-726-5577 to file a theft report. The Lost and Found Office does not investigate theft claims.

Special Considerations

For sensitive items like passports or electronics, providing the serial number can be particularly useful as many items look alike. Airlines are responsible for recovering items left on their aircraft or in gate areas and airline clubs. If you believe your item was lost in one of these spaces, please contact your airline to file a lost and found report.

Last updated: March 26, 2024