NBO Airport Insights & Guide
- Frequent Flier Tips
- Navigating the Terminals
- Connecting Between Terminals
- Picking Up and Dropping Off Passengers
- Parking Facilities & Options
- Transportation Options
- Airport Hotels
- Dining, Shopping & Enjoying the Airport
- Passenger Services
- Flight Status Info
- Airport Facts & Stats
- Airport History
- Airport Contact Information
- Frequently Asked Questions
Getting to Know NBO Airport
Discover Nairobi Kenyatta International Airport, Kenya's largest and East Africa's busiest hub, home to the iconic Giraffe Centre within its vicinity. This guide simplifies your journey through NBO, offering essential tips for over 40 airlines across two terminals. Whether it's flight details, parking, or where to eat, our Comprehensive Airport Guide on iFly.com has you covered.
iFly Tip: Keep your kids happy and occupied during your flight with advice from our flying with children guide.
Navigating NBO's Terminals
NBO has two terminals: Terminal 1 and Terminal 2. Terminal 1 has 9 gates and is used by major airlines such as Kenya Airways, KLM, and Emirates. Terminal 2 has 5 gates and is used by low-cost carriers such as Jambojet and Fly540.
Passengers arriving at the airport will go through immigration and customs in the Arrivals area of their respective terminal. After collecting their luggage, they can proceed to the Departures area, which is located on the upper level of each terminal. Here, passengers will find check-in counters for their airline and security checkpoints.
Once past security, passengers can access the gate area, where they will find a variety of food and beverage options, duty-free shops, and other services. Boarding gates are located throughout the terminal and are clearly marked with signage.
Use our interactive airport map to locate food, services, and airline departure gates.
Connecting Between Terminals
NBO Airport has two terminals, Terminal 1 and Terminal 2. The terminals are connected by a shuttle bus that runs every 15 minutes, 24 hours a day. The shuttle bus is free of charge and takes approximately 10 minutes to travel between the terminals.
If you prefer to walk, it is possible to do so between the terminals. The walking distance is approximately 1.5 kilometers and takes around 20 minutes. However, it is important to note that the walk between the terminals can be tiring, especially if you are carrying heavy luggage.
Tips from NBO Frequent Flyers
To help make your experience at Nairobi Jomo Kenyatta International Airport as smooth and enjoyable as possible, we’ve gathered the best advice and tips from NBO-based frequent travelers, flight attendants, pilots, and airport staff. Their first-hand insights are sure to provide you with valuable guidance. Here’s what they have to say:
Navigating the Terminals
"If you're flying with Kenya Airways, you'll likely be using Terminal 1A. It's a good idea to download the airport's interactive map to familiarize yourself with the layout before you arrive. This can save you a lot of time, especially if you're in a hurry." — James K., Nairobi, December 2023
"Don't forget that Terminal 1 is divided into multiple sections (1A, 1B, etc.), so double-check your boarding pass for the exact terminal section. It can be confusing if you're not aware." — Mary N., Athi River, January 2024
Getting To/From the City
"The Nairobi Commuter Rail is a great budget option for getting to the city center. It's usually less crowded than other public transport options, and the views are quite nice during the ride." — Peter M., Thika, February 2024
"If you're taking a taxi, always agree on the fare before starting your journey. It's common practice here and helps avoid any misunderstandings." — Alice W., Machakos, March 2024
Parking
"For long-term parking, I always use the off-airport facilities. They offer good rates and a reliable shuttle service to the terminals. Booking in advance online can sometimes get you a discount." — John O., Kiambu, April 2024
"If you're picking someone up, use the cell phone waiting area. It's free for the first 30 minutes and saves you from circling the airport." — Grace T., Ruiru, May 2024
Inside the Airport
"If you have a long layover, check out the Simba Lounge. It's worth the fee for the comfort and amenities, especially if you need to catch up on some work or just relax." — David L., Limuru, June 2024
"For a quick bite, Java House in Terminal 1A has some great coffee and snacks. It's a nice spot to relax before your flight." — Sarah K., Ngong, July 2024
Avoiding Delays and Stress
"Arrive early, especially during peak travel seasons. Security lines can get long, and you don't want to miss your flight due to unexpected delays." — Michael P., Kajiado, August 2024
"Keep an eye on the flight information displays. They're updated frequently, and it's the best way to stay informed about any changes to your flight." — Emma J., Kitengela, September 2024
iFly Tip: Breeze through the airport with advice from our wait times page.
Picking Up and Dropping Off Passengers
When picking up or dropping off passengers at Nairobi Airport, it is important to follow the airport's guidelines to ensure a smooth and safe experience for everyone involved.
Curbside parking is strictly prohibited at NBO, so drivers must use the designated pick-up and drop-off zones. These areas are clearly marked and located near the terminal entrances. Drivers should also be aware that stopping or parking in any other areas, including fire lanes and taxi stands, is strictly prohibited and may result in fines or towing.
If you arrive early to pick up passengers, NBO offers a convenient cell-phone waiting area where you can wait for your party to arrive. This area is located near the airport's entrance and allows drivers to park for free for up to 30 minutes while they wait for their passengers to exit the terminal.
Parking Facilities & Options
Traveling can be stressful, but finding parking at NBO doesn't have to be. The airport offers a variety of parking options, including both covered and uncovered parking lots and garages. The parking facilities are conveniently located near the airport terminals, making it easy to park and walk to your gate.
If you're waiting to pick up a passenger, the airport also has cell phone waiting areas available. These areas allow you to wait in your car until your passenger is ready to be picked up, without having to circle the airport or pay for parking.
Handicapped parking is available in all of the parking facilities, with designated spots located near the entrances. If you require special assistance, the airport also offers wheelchair-accessible shuttle buses to transport you to and from the parking facilities.
For those looking for a more economical parking option, off-airport parking is available nearby. These parking facilities offer shuttle service to and from the airport, and can often be reserved in advance. This option can save you money without sacrificing convenience.
Transportation Options
When arriving at Nairobi Jomo Kenyatta International Airport, there are several transportation options available to get you to your destination:
- Car Rentals: The airport offers several car rental facilities located in the Arrivals Hall. Major providers include Avis, Budget, Europcar, Hertz, and Sixt. It is recommended to book in advance to ensure availability, especially during peak travel times.
- Taxis: Taxi services are readily available at the airport, with drop-off areas located outside the Arrivals terminal. Fares are based on distance and can vary depending on the time of day. It is recommended to negotiate the fare before getting into the taxi to avoid any misunderstandings.
- Ride-Share Services: Shared ride services are available for those looking for a more affordable option. Pickup areas are located outside the Arrivals terminal. However, there may be restrictions on the number of passengers and luggage allowed, so it's best to check these details in advance.
- Airport Shuttles: Airport shuttles are a convenient option for those traveling to nearby hotels or destinations. The service is available 24/7, with pickup areas located outside the Arrivals terminal. Fares vary depending on the destination, and it is advisable to book in advance to ensure availability.
- Public Transportation: For those looking for a more budget-friendly option, public transportation is available. The airport is connected to the city center via the Nairobi Commuter Rail service. The train station is located a short distance from the airport, and fares are affordable, making it a convenient option for travelers.
iFly Tip: Learn how to pack smart and travel light with our carry-on baggage guide.
Airport Hotels
Traveling can be a tiring experience, and finding the perfect place to rest and rejuvenate near the airport can make all the difference. We have curated a list of hotels that not only offer comfort and convenience but also provide easy access to the airport and the city's key attractions. From luxury hotels to affordable apartments, these accommodations ensure a pleasant and hassle-free stay. Whether you're looking for a place with a pool to unwind, a shared lounge to socialize, or a tranquil garden setting to relax, you'll find a hotel that suits your needs here. Discover the top hotels that cater to a variety of needs and preferences. View all options here.
Dining, Shopping & Enjoying the Airport
the airport offers a variety of dining and shopping options for travelers. If you're looking for a quick bite, head to Java House located in Terminal 1A or Artcaffe in Terminal 1E. Both restaurants offer a selection of coffee, sandwiches, and pastries. For a more substantial meal, try the local cuisine at Mama's Kitchen in Terminal 1A or the international menu at Pizza Inn in Terminal 1E.
When it comes to shopping, Duty Free Kenya in Terminal 1E is a must-visit for travelers looking to purchase souvenirs, local crafts, or luxury goods. For books and magazines, head to the WHSmith in Terminal 1A. Other popular stores include Zawadi House in Terminal 1A for African-inspired gifts and accessories, and Victoria Courts in Terminal 1E for electronics and gadgets.
The locations of all food, shops, and services at Nairobi Kenyatta International Airport can be found using iFly's interactive map.
Passenger Services
- Free Wi-Fi: Nairobi Kenyatta International Airport provides complimentary Wi-Fi access throughout the terminal, ensuring travelers can stay connected during their time at the airport.
- Lost and Found: If you misplace an item during your journey, the lost and found office is located in the arrivals area of Terminal 1A for your convenience.
- Children's Play Area: To keep young travelers entertained, Nairobi Kenyatta International Airport features a designated children's play area near the food court in Terminal 1A.
- Special-Needs Services: The airport offers wheelchair assistance, as well as assistance for passengers with visual or hearing impairments. It’s recommended to notify your airline in advance if you require any assistance.
- ATM: ATMs are available throughout the terminals, providing access to banking services while you’re at the airport.
- Medical Center: In case of a medical emergency, a medical center is located in Terminal 1A. The center is staffed by medical professionals and is equipped to handle a variety of medical emergencies.
- Airport Lounges: Nairobi Kenyatta International Airport features several lounges, including the Simba Lounge and Pride Lounge. These lounges offer amenities such as complimentary Wi-Fi, beverages, snacks, and comfortable seating areas to relax before your flight. Access may be available through membership programs or for a fee.
Flight Status Info
As an air traveler, it is important to stay informed about the status of your flight departure. Fortunately, there are several ways to get real-time updates on flight information at Nairobi Airport.
One of the most common ways to check flight status is by using the in-airport flight displays (FIDS) located throughout the terminal. These displays provide up-to-date information on flight departures, delays, and gate information. Simply locate the display that corresponds to your flight and check the status.
Another convenient way to stay informed about flight status is by using airline mobile phone apps. Most airlines have their own apps that allow passengers to receive push notifications about departure delays, cancelations, or gate changes. Passengers can also opt to receive updates via text or email.
Passengers can check the status of their flight departure at NBO by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.
Airport Facts & Stats
- Location: Jomo Kenyatta International Airport (NBO) is located in Nairobi, Kenya.
- Terminals: The airport has two terminals, Terminal 1 and Terminal 2, connected by a shuttle bus.
- Airlines Served: Major airlines serving the airport include Kenya Airways, Ethiopian Airlines, and Emirates. For a full list of airlines, visit the NBO Airlines Served page.
- Passenger Traffic: Jomo Kenyatta International handles approximately 20,000 passengers daily.
- Daily Flights: The airport manages around 200 daily flights.
- Top Destinations: The most popular destinations from NBO are Johannesburg, Dubai, Addis Ababa, Amsterdam, and London.
- Hub Status: NBO serves as a hub for Kenya Airways, Jambojet, and Fly540.
- Amenities: The airport offers duty-free shopping, restaurants, and lounges for travelers.
Airport History
Nairobi Airport is the largest airport in Kenya and serves as the primary gateway to the country. Here is a brief history of the airport:
- 1958 - Construction of the airport began, and it was named Embakasi Airport.
- 1972 - The airport was renamed Jomo Kenyatta International Airport in honor of Kenya's first president.
- 1978 - A new terminal building was opened, increasing the airport's capacity to handle more passengers.
- 1980 - The airport's runway was extended to accommodate larger aircraft.
- 1985 - A cargo terminal was built to handle the increasing demand for air freight.
- 2013 - A new terminal building was opened, increasing the airport's capacity to handle up to 20 million passengers per year.
- 2019 - The airport was renamed NBO to reflect its importance as Kenya's main international airport.
Today, NBO Airport is a modern and efficient airport that serves as a hub for many airlines in Africa and around the world.
Airport Contact Information
For more information about Nairobi Jomo Kenyatta International Airport, please refer to the following contact details:
- IATA Code: NBO
- Airport Website
- Phone: +254 20 822 111
- Email: [email protected]
- Mailing Address: Jomo Kenyatta International Airport, P.O Box 19001-00501, Nairobi, Kenya
Note that the contact information provided here is subject to change by the airport operator(s).
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Nairobi Kenyatta International Airport Q&A
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