AUS Lost And Found Help Austin Bergstrom Airport

Contact Information and Operating Hours

The Lost and Found department at Austin Bergstrom Airport is dedicated to reuniting travelers with their misplaced items. It is conveniently located in Baggage Claim behind Carousel 1, on the right wall. The department operates seven days a week from 8:00 a.m. to 4:00 p.m. For inquiries, the department can be reached via the following contact details:

• Phone: 512-530-5678 or 512-530-2242

If you leave a message, please remember to include your name, contact phone number and a brief description of the lost item.

Location-Specific Procedures

Items Lost in Airport Terminals

For items misplaced within the airport property, excluding areas such as security checkpoints, immigration and customs areas, airline lounges, or items left on an airplane, please report to the Lost and Found department located in the Baggage Claim area.

Items Lost at Security Checkpoint Areas

If you believe you've left an item at a TSA security checkpoint, you can contact the TSA Lost and Found directly at +1-512-386-2015.

Items Lost in Other Areas

For items lost in areas such as parking lots, rental car facilities, shuttle buses, and other areas not located inside the airport, please contact the Lost and Found department using the provided phone numbers.

Items Lost on the Plane

If you believe you've left an item on the aircraft after your arrival at Austin Bergstrom Airport, there are several options available to help you retrieve your belongings. You could return to the gate where your flight disembarked, given that you're still within the security area. If you've already exited the security area, you can head to the airport's lost and found desk, if one is available. Another option is to go to the luggage/baggage services desk for your respective airline, which is typically located in the baggage claim area. Alternatively, you can also contact your airline directly to report the lost item.

Lost Checked Baggage

If your bag does not appear in the baggage claim area within a reasonable amount of time after your flight arrival, it's essential to take immediate action. Contact the luggage/baggage services desk for your airline, usually located in the baggage claim area. They can assist in tracking your bag and provide information on the next steps. If your bag is not located within a certain period, it may be considered lost, and you may be entitled to compensation from your airline.

The popular airlines servicing Austin Bergstrom Airport are:

• American Airlines Contact Info
• Delta Air Lines Contact Info
• Southwest Airlines Contact Info

If your airline is not listed above, check out airlines that serve AUS for contact info and more.

How to File a Report

If you've lost an item, it's important to report it as soon as possible. You can file a report by completing the Lost Item Report Form. Be prepared to provide your First/Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. The more detail you provide, the easier it will be to identify and return your item.

Collection, Delivery, and Charges

Once your item has been located, you will be contacted by the Lost and Found department to arrange for collection. Please note that any charges associated with the recovery of lost items, including delivery or processing fees, will be the responsibility of the owner.

Special Considerations

For sensitive items like passports or electronics, additional security measures may be taken to ensure the rightful owner is identified. Please be aware of third-party services that may charge unauthorized fees for the return of lost items. Any unclaimed items will be handled according to airport policies and legal regulations.

Last updated: March 26, 2024