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ORD Lost And Found Help Chicago OHare Airport

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ORD Airport Lost and Found

Whether you've misplaced your keys at the parking facilities or left your passport on the plane, losing an item during your travels can be stressful. This guide is designed to help you navigate the lost and found procedures at Chicago OHare Airport. From contact information to location-specific procedures, we've got you covered.

Scroll down to get specific information about what to do if you lost an item at ORD.

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Contact Information and Operating Hours

Several organizations at the airport handle lost and found items. If you're trying to locate a missing item, you should contact the organization closest to the location where the item was last seen. If you're unsure where you misplaced the item, you may need to contact several or all of the agencies separately.

  • O’Hare Airport Transit System (ATS): (773) 601-1817 or email [email protected].
  • Parking facilities (Keys only): Standard Parking at (773) 686-7530.
  • Parking facilities (All other items): Chicago Police at (773) 686-2385.
  • Restaurants/Food service: (773) 377-7804.
  • Hudson News: (773) 686-7535. For all other retail (non-food) locations, please reach out to the business directly.
  • Terminal 5 Customs Area: U.S. Customs at (773) 686-3157.
  • Public areas of the terminal: Chicago Police at (773) 686-2385.
  • Rental cars (Multi-Modal Facility): (773) 462-9515.

Location-Specific Procedures

Items Lost in Airport Terminals

If you have lost an item in the airport terminals, contact the organization closest to where you last saw the item. For items lost in public areas of the terminal, you should contact the Chicago Police at (773) 686-2385.

Items Lost at Security Checkpoint Areas

For items lost at a TSA security checkpoint, you can fill out a form at the TSA lost and found page.

Items Lost in Other Areas

If you have lost an item in other areas such as parking facilities, rental car facilities, or on the airport transit system, you should contact the respective departments mentioned in the Contact Information and Operating Hours section.

Items Lost on the Plane

If you believe you've left an item on the aircraft after arriving at Chicago OHare Airport, you have several options available to you. First, if you're still in the airport, you may return to the gate where you disembarked. If this isn't possible or if it doesn't yield results, try going to the airport's Lost and Found desk if one is available. Another option is to visit the luggage/baggage services desk for your airline, which is typically located in the baggage claim area. Finally, you can contact your airline directly.

Lost Checked Baggage

If your checked baggage does not appear in the baggage claim area within a reasonable amount of time, don't panic. The first step is to contact the airline's baggage services desk, usually located near the baggage claim area. They may be able to help locate your luggage or provide information about its status. If this doesn't resolve the issue, you can contact your airline's customer service directly.

If you flew with one of the most popular airlines at Chicago OHare Airport, you can find their contact info below:

If your airline is not listed above, check out airlines that serve ORD for contact info and more.

How to File a Report

Unfortunately, this airport does not support online form submission for lost items. You must contact the appropriate organization based on the information provided in the Contact Information and Operating Hours section. When reporting a lost item, be prepared to provide your First/Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features.

Collection, Delivery, and Charges

Collection of found items is typically arranged directly with the specific department that has the item. Information about delivery services and any associated fees will be provided by the respective department at the time of contact.

Special Considerations

For sensitive items like passports or electronics, additional security measures may be implemented. It's also important to be aware of third-party services that may charge unauthorized fees for lost and found services. Always contact the appropriate department directly to ensure the safe and secure return of your items. Unclaimed items are handled according to the policies of the respective department.

Last updated:

Frequently Asked Questions (FAQ)

You should contact the organization closest to the location where the item was last seen. If you're unsure where you misplaced the item, you may need to contact several or all of the agencies separately.
Please refer to the "Contact Information and Operating Hours" section in the article for a detailed list of contact details for various departments.
For items lost at a TSA security checkpoint, you can fill out a form at the TSA lost and found page.
If you're still in the airport, you may return to the gate where you disembarked. If this isn't possible or if it doesn't yield results, try going to the airport's Lost and Found desk if one is available. Another option is to visit the luggage/baggage services desk for your airline, which is typically located in the baggage claim area. Finally, you can contact your airline directly.
The first step is to contact the airline's baggage services desk, usually located near the baggage claim area. They may be able to help locate your luggage or provide information about its status. If this doesn't resolve the issue, you can contact your airline's customer service directly.
Unfortunately, this airport does not support online form submission for lost items. You must contact the appropriate organization based on the information provided in the "Contact Information and Operating Hours" section. When reporting a lost item, be prepared to provide your First/Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features.