Melbourne Airport Lost and Found

MEL Airport Lost and Found

Have you misplaced an item at the Melbourne Airport? Don't worry, this guide is here to help you navigate the process of reporting and retrieving your lost items. From contact information and operating hours to location-specific procedures and how to file a report, we've got you covered. We will also provide you with important considerations and tips to ensure you have the best chance of getting your lost item back.

Scroll down to get specific information about what to do if you lost an item at MEL.

Tips, Help & Resources

iFly.com helps you get to, through, and between airports like a pro. Here are some suggestions to help you on your trip through the airport:

Need some cash or local currency for your trip? Go here for the location of MEL's in-terminal ATMs or currency exchangers.
Make use of the wifi offered for free with melbourne-airport's terminals and explore the web if you have some time before your departure!
If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
Looking to get the best deal possible on your flight from MEL airport? Check multiple sites, and consider nearby airports.

Contact Information and Operating Hours

Unfortunately, specific contact information and operating hours for the Lost and Found department at Melbourne Airport are not directly provided. However, the airport has an online form for reporting lost items, which can be accessed anytime.

Location-Specific Procedures

Items Lost in Airport Terminals

If you've misplaced an item within the airport terminals, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, you should report it using the airport's online form.

Items Lost at Security Checkpoint Areas

For items lost at security checkpoints, the same procedure applies. You should promptly report the lost item using the online form.

Items Lost in Other Areas

For items lost in parking areas, rental car facilities, shuttle buses, and similar areas not located inside the airport, the online form should be used to report the lost item.

Items Lost on the Plane

If you believe you left an item on the aircraft after arriving at Melbourne Airport, you have several options available. You can return to the gate where your flight disembarked and inform the staff there. Alternatively, you can go to the lost and found desk if one is available at the airport. Another option is to visit the luggage/baggage services desk for your airline, which is typically located in the baggage claim area. You can also contact your airline directly to report the lost item.

Lost Checked Baggage

If your bag does not appear in the baggage claim area within a reasonable amount of time after your flight has landed, do not panic. The first step is to contact the airline's baggage services, which is usually located near the baggage claim area. If your bag is not located immediately, your airline will track it using your baggage receipt, so keep it safe. Here are the most popular airlines that service Melbourne Airport:

If your airline is not listed above, check out airlines that serve MEL for contact info and more.

How to File a Report

At Melbourne Airport, all lost property inquiries must be made online using the online form. When filing a report, provide as much detail as possible. This should include your First/Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. You should also provide a local contact number along with an email address. Please remember to check your junk mail folder for updates on your lost item.

Collection, Delivery, and Charges

Information regarding the collection of found items, availability of delivery services and any associated fees or charges is not provided. Once you've reported your lost item, you should receive further instructions via email.

Special Considerations

It's important to note that certain items will not be kept or logged by the Lost and Found department at Melbourne Airport. These include rubbish, food and non-alcoholic liquid, alcoholic liquids not in a sealed bottle, food or drink containers, medication, false teeth, personal hygiene products, disposable pens and stationery, baby products such as dummies and bottles, and any items with a bad odour/possible contamination or which may present a biohazard. Credit cards not included in a wallet, purse, or bag content are also not kept or logged.

All lost passports are handed in to the Australian Border Force (ABF). So, if you've lost your passport, you should contact ABF directly.

Lastly, beware of third-party services that may charge unauthorized fees for lost and found services. Always use the official channels provided by the airport to report and retrieve lost items.

Last updated: March 28, 2024

Frequently Asked Questions (FAQ)

You should report the lost item using the airport's online form, which can be accessed anytime. Depending on where you lost your item, you may also need to contact specific departments or areas within the airport.

Yes, certain items will not be kept or logged by the Lost and Found department at Melbourne Airport. These include rubbish, food and non-alcoholic liquid, alcoholic liquids not in a sealed bottle, food or drink containers, medication, false teeth, personal hygiene products, disposable pens and stationery, baby products such as dummies and bottles, and any items with a bad odour/possible contamination or which may present a biohazard. Credit cards not included in a wallet, purse, or bag content are also not kept or logged.