ITO Airport Insights & Guide
Key ITO Airport Topics:- Frequent Flier Tips
- Navigating the Terminals
- Connecting Between Terminals
- Picking Up and Dropping Off Passengers
- Parking Facilities & Options
- Transportation Options
- Airport Hotels
- Dining, Shopping & Enjoying the Airport
- Passenger Services
- Flight Status Info
- Airport Facts & Stats
- Airport History
- Airport Contact Information
- Frequently Asked Questions
Getting to Know ITO Airport
Discover Hilo Airport (ITO), the Big Island's serene entry point, known for its breathtaking Mauna Kea views. Despite its smaller size, ITO impresses with efficient services, welcoming staff, and easy navigation, ensuring a pleasant start to your Hawaiian journey. Our Comprehensive Airport Guide simplifies your travel with essential details like flight tracking, terminal information, parking, and amenities, making ITO exploration effortless for all travelers.
iFly Tip: For a hassle-free parking experience, visit our expert parking guide.
Navigating ITO's Terminals
Hilo International Airport has one terminal building with two levels. The terminal has a total of 10 gates, with Gates 1-5 located on the ground level and Gates 6-10 located on the upper level. The terminal is divided into two concourses, North and South. The North Concourse serves Hawaiian Airlines and United Airlines, while the South Concourse serves American Airlines and Delta Air Lines.
As you enter the terminal, you will find the ticket counters and baggage claim area on the ground level. The upper level houses the security checkpoint, as well as a variety of dining and shopping options. There are also restrooms, ATMs, and charging stations located throughout the terminal.
When navigating the terminal, it's important to pay attention to the gate numbers and airline signage. If you're unsure which concourse or level your airline is located on, there are information desks located throughout the terminal where you can ask for assistance.
Use our interactive airport map to locate food, services, and airline departure gates.
Connecting Between Terminals
the airport, also known as ITO, has only one terminal building that houses both domestic and international flights. The terminal is compact and easy to navigate, with all gates located on the same level. Passengers can easily walk between gates without the need for shuttle buses or trains. The walking time between the farthest gates is only a few minutes, making it a convenient airport for travelers with connecting flights.
Frequent Flier Tips
To help make your experience at Hilo International Airport (ITO) as smooth and enjoyable as possible, we’ve gathered the best advice and tips from ITO-based frequent travelers, flight attendants, pilots, and airport staff. Their first-hand insights are sure to provide you with valuable guidance. Here’s what they have to say:
Navigating the Terminals
"ITO is compact with only one terminal, so it's pretty easy to navigate. However, if you're flying inter-island, make sure to check the gate information as they can change last minute. The signs are clear, but always double-check." — Keoni M., Hilo, HI, August 2023
"The terminal might seem small, but it can get crowded during peak hours. Arrive early to avoid the rush and get through security smoothly." — Lani K., Keaau, HI, July 2023
Getting To/From the City
"If you're heading to downtown Hilo, the Hele-On Bus is a cost-effective option. It runs regularly and is quite reliable. Taxis and ride-shares are available but can be pricey." — David P., Hilo, HI, September 2023
"Renting a car is the best way to explore the Big Island. There are several rental companies at the airport, and it's worth booking in advance during the tourist season." — Leilani S., Pahoa, HI, October 2023
Parking
"The parking lot at ITO is relatively small, but there's usually enough space. If you're leaving your car for an extended period, consider the long-term parking area to save on costs." — Mark T., Hilo, HI, November 2023
"For short visits, the hourly parking is convenient and close to the terminal. Just remember to keep track of your time to avoid extra charges." — Aiko N., Honomu, HI, December 2023
Inside the Airport
"There are a few local eateries inside ITO that offer a taste of Hawaiian cuisine. Try the poke bowls; they're fresh and delicious!" — Malia F., Hilo, HI, January 2024
"The gift shops have a great selection of local crafts and souvenirs. It's a good place to pick up last-minute gifts before your flight." — Kai L., Pepeekeo, HI, February 2024
Avoiding Delays and Stress
"ITO is known for its laid-back atmosphere, but weather can sometimes cause delays. Keep an eye on the forecast and plan accordingly, especially during the rainy season." — Noa W., Mountain View, HI, March 2024
"Security lines are usually short, but it's still wise to arrive at least 90 minutes before your flight. This gives you time to relax and enjoy the airport amenities." — Hana R., Hilo, HI, April 2024
iFly Tip: Assist minors, elderly passengers, or disabled individuals with ease using our gate pass tips.
Picking Up and Dropping Off Passengers
At ITO, passengers can be picked up and dropped off at the curbside of the terminal buildings. However, curbside parking is restricted to active loading and unloading only. Drivers must remain with their vehicles at all times and are not allowed to leave their cars unattended. Violators may be subject to fines or towing.
For those who need to wait for arriving passengers, the airport provides a cell-phone waiting area located just outside the terminal. Drivers can park their cars for free and wait until their passengers are ready to be picked up. This area is designed to reduce traffic congestion and improve safety on the airport roads. Once passengers are ready to be picked up, drivers can proceed to the curbside for loading.
Parking Facilities & Options
When it comes to parking at ITO Airport, travelers have several options to choose from. There are both short-term and long-term parking options available at the airport. Short-term parking is available in the parking garage located adjacent to the terminal building. Long-term parking is available in the surface lot located across from the terminal building.
For those who are picking up passengers, there is a cell phone waiting area located just outside of the airport. This area allows drivers to wait for their passengers to arrive before heading to the terminal to pick them up.
Handicapped parking is available in both the short-term parking garage and the long-term surface lot. These parking spaces are located close to the terminal building and are clearly marked for easy identification.
For those who are looking for a more economical parking option, off-airport parking is available near the airport. These parking lots offer shuttle service to and from the airport, making it easy for travelers to get to their terminal without having to worry about parking or transportation.
Transportation Options
Located on the eastern coast of the Big Island of Hawaii, Hilo International Airport (ITO) offers a range of ground transportation options for travelers arriving at the airport:
- Car Rentals: Hilo International Airport provides car rental facilities with major providers such as Avis, Budget, Enterprise, and Hertz. The rental car counters are conveniently located in the terminal building, and the rental car lot is just a short walk away. It is advisable to book your rental car in advance to ensure availability, especially during peak travel seasons.
- Taxis: Taxi services are readily available at Hilo International Airport, with drop-off areas located outside the terminal building. The fare to downtown Hilo is approximately $20, and the ride takes around 10-15 minutes depending on traffic. It is recommended to confirm the fare with the driver before starting your journey.
- Ride-Share Services: Shared ride services, such as Uber and Lyft, can be used for pickup at designated areas outside the terminal building. However, there are restrictions on the use of these services at the airport, so it is advisable to check with the service provider before booking to ensure compliance with airport regulations.
- Airport Shuttles: Airport shuttles are available for transportation to and from the airport, with pickup areas located outside the terminal building. Fares vary depending on the destination and the shuttle provider. It is recommended to check with the provider and book in advance to secure your spot, especially during busy periods.
- Public Transportation: For those looking for a more affordable option, public transportation is available in the form of buses. The Hele-On Bus provides service to and from the airport, with stops located outside the terminal building. The fare is $2 per person, and the bus operates on a fixed schedule. It is a cost-effective way to travel to various destinations on the island.
iFly Tip: Discover the role of central airline hubs in efficient flight connections.
Airport Hotels
Looking for a comfortable place to rest after a long flight? We've got you covered. Our selection of airport hotels offers something for everyone, whether you're seeking the convenience of a location just a stone's throw away from the airport or a place close to local attractions. From the charm of the Hilo Reeds Bay Hotel to the luxury of the Castle Hilo Hawaiian Hotel, you'll find a variety of accommodations to suit your needs. For a unique experience, consider the Arnott's Lodge & Hiking Adventures or the Hilo Condo with Pool Steps from Carlsmith Beach Park. Ready to explore your options? Start planning your trip today by checking out our Hilo Airport Hotels.
Dining, Shopping & Enjoying the Airport
If you're looking for a quick bite or a place to shop before your flight at Hilo Hawaii Airport, you'll find plenty of options to choose from. One popular spot is the Wiki Wiki Mart, located in the main terminal. Here, you can find snacks, drinks, and other travel essentials to take with you on your journey. Another great option is the Hilo Bay Cafe, which offers a variety of delicious meals made with locally-sourced ingredients. You can find this restaurant in the departures area of the airport.
If you're in the mood for something sweet, be sure to check out Island Naturals Market & Deli. This store offers a variety of organic and natural foods, as well as a selection of baked goods and desserts. For a more traditional dining experience, head to the Pineapple Room by Alan Wong. This restaurant serves up a mix of Hawaiian and Asian cuisine, and is located in the main terminal of the airport.
The locations of all food, shops, and services at Hilo Airport can be found using iFly's interactive map.
Passenger Services
- Free Wi-Fi: Hilo Airport provides complimentary Wi-Fi access throughout the terminal, ensuring travelers can stay connected during their time at the airport.
- Lost and Found: If you misplace an item during your journey, the lost and found office is available to assist you in locating it.
- Children's Play Area: To keep young travelers entertained, Hilo Airport features a designated children's play area.
- Special-Needs Services: The airport offers wheelchair assistance, accessible restrooms, and other services for passengers with special needs. It’s recommended to notify your airline in advance if you require any assistance.
- ATM: An ATM is available in the terminal, providing access to banking services while you’re at the airport.
- First Aid Station: In case of a medical emergency, a first aid station is located near the baggage claim area. Airport staff are also available to assist with arranging transportation to a nearby hospital if needed.
Flight Status Info
As an air traveler, it's important to stay up-to-date on the status of your flight. Fortunately, there are several ways to get flight status updates at ITO.
One way is to use the in-airport flight displays (FIDS) located throughout the terminal. These displays provide real-time information on flight departures, arrivals, delays, and gate information. Passengers can easily locate their flight on the display by searching for their flight number or destination city.
Another way to stay informed about flight status is to download the mobile app of your airline. Most airlines offer mobile apps that allow passengers to receive alerts about departure delays, cancelations, or gate changes via text, email, or push notifications. These apps also provide real-time updates on flight status and gate information.
Passengers can also check the status of their flight departure at ITO Airport by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.
Airport Facts & Stats
- Location: Hilo International Airport (ITO) is located in Hilo, Hawaii, United States.
- Terminal: The airport has a single terminal building with two gates.
- Airlines Served: The airport is served by major airlines including Hawaiian Airlines, United Airlines, and American Airlines. For a list of all airlines, check out the ITO Airlines Served page.
- Passenger Traffic: Hilo Airport handles approximately 3,000 passengers daily.
- Daily Flights: The airport sees around 50 daily flights.
- Top Destinations: The most popular destinations served from ITO are Honolulu, Kahului, Los Angeles, Kona, and San Francisco.
- Hub Status: Hawaiian Airlines uses Hilo Airport as a hub for its inter-island flights.
Airport History
The airport, also known as General Lyman Field, is located in Hilo, Hawaii. The airport has a rich history dating back to the 1920s.
Here are some significant events in the airport's history:
- 1928: The first airport in Hilo was established on a sugarcane field.
- 1941: The airport was taken over by the military during World War II and renamed General Lyman Field in honor of Major General William R. Lyman.
- 1946: The airport was returned to civilian control after the war ended.
- 1950s: The airport underwent major renovations and upgrades to accommodate larger aircraft.
- 1989: The airport was renamed Hilo International Airport to reflect its growing importance as a gateway to the island of Hawaii.
- 1993: A new terminal building was opened to better serve the needs of passengers.
- 2019: The airport completed a $45 million renovation project that included a new baggage system, upgraded security checkpoints, and improved parking facilities.
Today, Hilo Hawaii Airport is a vital transportation hub for the island of Hawaii, serving over a million passengers each year.
Airport Contact Information
For more information about Hilo International Airport, please refer to the following contact details:
- IATA Code: ITO
- Airport Website
- Phone: +1 808-961-9300
- Email: [email protected]
- Mailing Address: Hilo International Airport, 2450 Kekuanaoa St, Hilo, HI 96720, United States
Note that the contact information provided here is subject to change by the airport operator(s).
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Hilo Airport Q&A
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