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Hilo Airport ITO Airport Traveler Guide

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ITO Airport Insights & Guide

Key ITO Airport Topics:

Getting to Know ITO Airport

Discover Hilo Airport (ITO), the Big Island's serene entry point, known for its breathtaking Mauna Kea views. Despite its smaller size, ITO impresses with efficient services, welcoming staff, and easy navigation, ensuring a pleasant start to your Hawaiian journey. Our Comprehensive Airport Guide simplifies your travel with essential details like flight tracking, terminal information, parking, and amenities, making ITO exploration effortless for all travelers.

iFly Tip: For a hassle-free parking experience, visit our expert parking guide.

Hilo International Airport has one terminal building with two levels. The terminal has a total of 10 gates, with Gates 1-5 located on the ground level and Gates 6-10 located on the upper level. The terminal is divided into two concourses, North and South. The North Concourse serves Hawaiian Airlines and United Airlines, while the South Concourse serves American Airlines and Delta Air Lines.

As you enter the terminal, you will find the ticket counters and baggage claim area on the ground level. The upper level houses the security checkpoint, as well as a variety of dining and shopping options. There are also restrooms, ATMs, and charging stations located throughout the terminal.

When navigating the terminal, it's important to pay attention to the gate numbers and airline signage. If you're unsure which concourse or level your airline is located on, there are information desks located throughout the terminal where you can ask for assistance.

Use our interactive airport map to locate food, services, and airline departure gates.

Connecting Between Terminals

the airport, also known as ITO, has only one terminal building that houses both domestic and international flights. The terminal is compact and easy to navigate, with all gates located on the same level. Passengers can easily walk between gates without the need for shuttle buses or trains. The walking time between the farthest gates is only a few minutes, making it a convenient airport for travelers with connecting flights.

Tips from ITO Frequent Flyers

To help make your experience at Hilo International Airport (ITO) as smooth and enjoyable as possible, we’ve gathered the best advice and tips from ITO-based frequent travelers, flight attendants, pilots, and airport staff. Their first-hand insights are sure to provide you with valuable guidance. Here’s what they have to say:

Navigating the Terminals

"When you arrive at ITO, remember that all gates are just a short walk from each other. If you're flying Hawaiian Airlines or United Airlines, head to the North Concourse, while American and Delta are in the South Concourse. The signage is pretty clear, but if you need help, the information desks are super helpful." — Keanu M., Hilo, HI, December 2023

"The terminal's layout is straightforward, with gates 1-5 on the ground level and 6-10 upstairs. If you have time before your flight, check out the views from the upper level. It's a nice way to relax before you fly." — Leilani K., Keaau, HI, February 2024

Getting To/From the City

"The Hele-On Bus is a great budget option to get to downtown Hilo. It's just $2 and runs on a fixed schedule. If you're in a rush, taxis are quick and cost about $20. Just make sure to confirm the fare with the driver beforehand." — Akamu H., Pahoa, HI, March 2024

"If you're using ride-share services like Uber or Lyft, double-check with your driver about the pickup point, as there are specific areas for these services at the airport." — Malia T., Mountain View, HI, May 2024

Parking

"If you're picking someone up, use the cell phone waiting area just outside the terminal. It's free, and you can wait there until your passenger is ready. It's a lot less stressful than circling around the airport." — Kimo L., Pepeekeo, HI, June 2024

"For long-term parking, the surface lot across from the terminal is convenient and easy to access. If you're planning to park for a few days, consider off-airport parking options that offer shuttle services." — Nani P., Honomu, HI, August 2024

Inside the Airport

"If you're hungry, the Hilo Bay Cafe in the departures area is a must-try. They use local ingredients, and the food is delicious. For a quick snack, the Wiki Wiki Mart has you covered." — Pono R., Kurtistown, HI, September 2024

"Don't miss the Island Naturals Market & Deli if you have a sweet tooth. Their baked goods are perfect for a treat before your flight." — Lani E., Hawaiian Paradise Park, HI, October 2024

Avoiding Delays and Stress

"To avoid stress, arrive early and take advantage of the free Wi-Fi to check your flight status. The airport's small size makes it easy to get through security, but it's always better to be safe than sorry." — Kai W., Hilo, HI, November 2023

"Keep an eye on the in-airport flight displays for real-time updates. It's a good idea to download your airline's app for notifications about any changes to your flight." — Moana S., Puna, HI, January 2024

iFly Tip: Assist minors, elderly passengers, or disabled individuals with ease using our gate pass tips.

Picking Up and Dropping Off Passengers

At ITO, passengers can be picked up and dropped off at the curbside of the terminal buildings. However, curbside parking is restricted to active loading and unloading only. Drivers must remain with their vehicles at all times and are not allowed to leave their cars unattended. Violators may be subject to fines or towing.

For those who need to wait for arriving passengers, the airport provides a cell-phone waiting area located just outside the terminal. Drivers can park their cars for free and wait until their passengers are ready to be picked up. This area is designed to reduce traffic congestion and improve safety on the airport roads. Once passengers are ready to be picked up, drivers can proceed to the curbside for loading.

Parking Facilities & Options

When it comes to parking at ITO Airport, travelers have several options to choose from. There are both short-term and long-term parking options available at the airport. Short-term parking is available in the parking garage located adjacent to the terminal building. Long-term parking is available in the surface lot located across from the terminal building.

For those who are picking up passengers, there is a cell phone waiting area located just outside of the airport. This area allows drivers to wait for their passengers to arrive before heading to the terminal to pick them up.

Handicapped parking is available in both the short-term parking garage and the long-term surface lot. These parking spaces are located close to the terminal building and are clearly marked for easy identification.

For those who are looking for a more economical parking option, off-airport parking is available near the airport. These parking lots offer shuttle service to and from the airport, making it easy for travelers to get to their terminal without having to worry about parking or transportation.

Transportation Options

Located on the eastern coast of the Big Island of Hawaii, Hilo International Airport (ITO) offers a range of ground transportation options for travelers arriving at the airport:

  • Car Rentals: Hilo International Airport provides car rental facilities with major providers such as Avis, Budget, Enterprise, and Hertz. The rental car counters are conveniently located in the terminal building, and the rental car lot is just a short walk away. It is advisable to book your rental car in advance to ensure availability, especially during peak travel seasons.
  • Taxis: Taxi services are readily available at Hilo International Airport, with drop-off areas located outside the terminal building. The fare to downtown Hilo is approximately $20, and the ride takes around 10-15 minutes depending on traffic. It is recommended to confirm the fare with the driver before starting your journey.
  • Ride-Share Services: Shared ride services, such as Uber and Lyft, can be used for pickup at designated areas outside the terminal building. However, there are restrictions on the use of these services at the airport, so it is advisable to check with the service provider before booking to ensure compliance with airport regulations.
  • Airport Shuttles: Airport shuttles are available for transportation to and from the airport, with pickup areas located outside the terminal building. Fares vary depending on the destination and the shuttle provider. It is recommended to check with the provider and book in advance to secure your spot, especially during busy periods.
  • Public Transportation: For those looking for a more affordable option, public transportation is available in the form of buses. The Hele-On Bus provides service to and from the airport, with stops located outside the terminal building. The fare is $2 per person, and the bus operates on a fixed schedule. It is a cost-effective way to travel to various destinations on the island.

iFly Tip: Discover the role of central airline hubs in efficient flight connections.

Airport Hotels

Looking for a comfortable place to rest after a long flight? We've got you covered. Our selection of airport hotels offers something for everyone, whether you're seeking the convenience of a location just a stone's throw away from the airport or a place close to local attractions. From the charm of the Hilo Reeds Bay Hotel to the luxury of the Castle Hilo Hawaiian Hotel, you'll find a variety of accommodations to suit your needs. For a unique experience, consider the Arnott's Lodge & Hiking Adventures or the Hilo Condo with Pool Steps from Carlsmith Beach Park. Ready to explore your options? Start planning your trip today by checking out our Hilo Airport Hotels.

Dining, Shopping & Enjoying the Airport

If you're looking for a quick bite or a place to shop before your flight at Hilo Hawaii Airport, you'll find plenty of options to choose from. One popular spot is the Wiki Wiki Mart, located in the main terminal. Here, you can find snacks, drinks, and other travel essentials to take with you on your journey. Another great option is the Hilo Bay Cafe, which offers a variety of delicious meals made with locally-sourced ingredients. You can find this restaurant in the departures area of the airport.

If you're in the mood for something sweet, be sure to check out Island Naturals Market & Deli. This store offers a variety of organic and natural foods, as well as a selection of baked goods and desserts. For a more traditional dining experience, head to the Pineapple Room by Alan Wong. This restaurant serves up a mix of Hawaiian and Asian cuisine, and is located in the main terminal of the airport.

The locations of all food, shops, and services at Hilo Airport can be found using iFly's interactive map.

Passenger Services

  • Free Wi-Fi: Hilo Airport provides complimentary Wi-Fi access throughout the terminal, ensuring travelers can stay connected during their time at the airport.
  • Lost and Found: If you misplace an item during your journey, the lost and found office is available to assist you in locating it.
  • Children's Play Area: To keep young travelers entertained, Hilo Airport features a designated children's play area.
  • Special-Needs Services: The airport offers wheelchair assistance, accessible restrooms, and other services for passengers with special needs. It’s recommended to notify your airline in advance if you require any assistance.
  • ATM: An ATM is available in the terminal, providing access to banking services while you’re at the airport.
  • First Aid Station: In case of a medical emergency, a first aid station is located near the baggage claim area. Airport staff are also available to assist with arranging transportation to a nearby hospital if needed.

Flight Status Info

As an air traveler, it's important to stay up-to-date on the status of your flight. Fortunately, there are several ways to get flight status updates at ITO.

One way is to use the in-airport flight displays (FIDS) located throughout the terminal. These displays provide real-time information on flight departures, arrivals, delays, and gate information. Passengers can easily locate their flight on the display by searching for their flight number or destination city.

Another way to stay informed about flight status is to download the mobile app of your airline. Most airlines offer mobile apps that allow passengers to receive alerts about departure delays, cancelations, or gate changes via text, email, or push notifications. These apps also provide real-time updates on flight status and gate information.

Passengers can also check the status of their flight departure at ITO Airport by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.

Airport Facts & Stats

  • Location: Hilo International Airport (ITO) is located in Hilo, Hawaii, United States.
  • Terminal: The airport has a single terminal building with two gates.
  • Airlines Served: The airport is served by major airlines including Hawaiian Airlines, United Airlines, and American Airlines. For a list of all airlines, check out the ITO Airlines Served page.
  • Passenger Traffic: Hilo Airport handles approximately 3,000 passengers daily.
  • Daily Flights: The airport sees around 50 daily flights.
  • Top Destinations: The most popular destinations served from ITO are Honolulu, Kahului, Los Angeles, Kona, and San Francisco.
  • Hub Status: Hawaiian Airlines uses Hilo Airport as a hub for its inter-island flights.

Airport History

The airport, also known as General Lyman Field, is located in Hilo, Hawaii. The airport has a rich history dating back to the 1920s.

Here are some significant events in the airport's history:

  • 1928: The first airport in Hilo was established on a sugarcane field.
  • 1941: The airport was taken over by the military during World War II and renamed General Lyman Field in honor of Major General William R. Lyman.
  • 1946: The airport was returned to civilian control after the war ended.
  • 1950s: The airport underwent major renovations and upgrades to accommodate larger aircraft.
  • 1989: The airport was renamed Hilo International Airport to reflect its growing importance as a gateway to the island of Hawaii.
  • 1993: A new terminal building was opened to better serve the needs of passengers.
  • 2019: The airport completed a $45 million renovation project that included a new baggage system, upgraded security checkpoints, and improved parking facilities.

Today, Hilo Hawaii Airport is a vital transportation hub for the island of Hawaii, serving over a million passengers each year.

Airport Contact Information

For more information about Hilo International Airport, please refer to the following contact details:

  • IATA Code: ITO
  • Airport Website
  • Phone: +1 808-961-9300
  • Email: [email protected]
  • Mailing Address: Hilo International Airport, 2450 Kekuanaoa St, Hilo, HI 96720, United States

Note that the contact information provided here is subject to change by the airport operator(s).

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Hilo Airport Q&A

The terminal is divided into North and South Concourses. The North Concourse serves Hawaiian Airlines and United Airlines, while the South Concourse serves American Airlines and Delta Air Lines. Gates 1-5 are on the ground level, and Gates 6-10 are on the upper level.
The Hele-On Bus offers a budget-friendly option to downtown Hilo for only $2. Taxis and ride-share services like Uber and Lyft are also available, with taxi fares to downtown approximately $20.
The Hilo Bay Cafe offers a selection of meals with locally-sourced ingredients, and the Wiki Wiki Mart provides snacks and travel essentials. Both are located within the terminal.
Yes, there is a cell phone waiting area located just outside the terminal, where you can wait for free until your passengers are ready to be picked up.
ITO offers short-term parking in a garage adjacent to the terminal and long-term parking in a surface lot across from the terminal. Off-airport parking with shuttle services is also available.
Yes, the airport provides wheelchair assistance, accessible restrooms, and other special-needs services. It's recommended to notify your airline in advance if you require assistance.
Flight status can be checked via in-airport flight displays, airline mobile apps, or the iFly website's flight departures page for real-time updates.
The airport features a designated children's play area to keep young travelers entertained.
Major airlines at ITO include Hawaiian Airlines, United Airlines, and American Airlines, with Hawaiian Airlines using the airport as a hub for inter-island flights.
The lost and found office is available to assist with locating misplaced items during your journey through the airport.