LHR Lost And Found Help London Heathrow Airport

Contact Information and Operating Hours

The lost and found department at London Heathrow Airport is managed by Smarte Carte UK Ltd. If you have misplaced an item, you can reach the department using the following contact details:

• UK contact number: +44(0) 844 824 3115. (Please note, calls to this number are charged at 7p per minute plus network rate.)
• International contact number: +44 (0)20 3761 1800

Unfortunately, the operating hours for the lost and found department are not specified. It is recommended to call during regular business hours in the UK for the best chance of reaching a representative.

Location-Specific Procedures

Items Lost in Airport Terminals

If you believe you have lost an item within the airport terminals, you can search for your item on the online lost property database managed by Smarte Carte UK Ltd. It typically takes between 24 and 48 hours for items to appear on the database. The database can be accessed here.

Items Lost at Security Checkpoint Areas

For items lost at security checkpoint areas, the same procedure applies as for items lost in airport terminals. You should search for your item on the online lost property database.

Items Lost in Other Areas

For items lost in other areas of the airport, such as parking areas, rental car facilities, or shuttle buses, you should also search for your item on the online lost property database.

Items Lost on the Plane

If you believe you've left an item on the aircraft upon arrival at London Heathrow Airport, you have several options to recover your belongings. You can return to the gate where your flight arrived. If the gate is no longer accessible, you can visit the airport's lost and found desk if one is available. Alternatively, you can go to the luggage/baggage services desk for your airline, typically located in the baggage claim area. If these options aren't feasible, you can contact your airline directly to report your lost item.

Lost Checked Baggage

If your bag does not appear in the baggage claim area within a reasonable amount of time after your flight's arrival, you should immediately report it to your airline's luggage/baggage services desk. They will assist you in tracking your bag and provide information on the next steps to recover your luggage.

Here are the contact information for the most popular airlines that service London Heathrow Airport:

• British Airways Contact Info
• Virgin Atlantic Contact Info
• American Airlines Contact Info

If your airline is not listed above, check out airlines that serve LHR for contact info and more.

How to File a Report

If you find your property on the online database, use the online contact form to start the matching process. You will be required to provide your first and last name, contact number, date and time of travel, airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features.

Collection, Delivery, and Charges

If your lost item is found and you wish to reclaim it, you will be given a code to enter at mailmyproperty.com. After paying the service fee and providing a delivery address, your item will be sent to you. The service fee ranges from nothing to £25 per item, depending on the type of item. Postage and packing charges will be added if you choose to have your item delivered to you.

Special Considerations

Take note that sensitive items such as passports, electronics, and jewellery may incur a higher service fee due to their value. All lost property items are stored for three months from the date they were found or handed in. After this period, unclaimed items may be disposed of. Beware of third-party services that may charge unauthorized fees for the recovery of lost items. It is recommended to deal directly with Smarte Carte UK Ltd for all lost and found matters at London Heathrow Airport.

Last updated: March 28, 2024