SJU Lost And Found Help San Juan Luis Munoz Airport

Contact Information and Operating Hours

For lost and found inquiries at the airport, you can reach out directly via email at [email protected]. Alternatively, if you have any questions regarding the Lost & Found process, you can contact support directly by email at [email protected].

Location-Specific Procedures

Items Lost in Airport Terminals

If you suspect that you have lost an item on the airport property, either inside or outside the terminals, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, you can complete the online form provided on the Lost & Found page.

Items Lost at Security Checkpoint Areas

For items lost at a TSA security checkpoint, you can contact the TSA directly via email at [email protected].

Items Lost in Other Areas

For items lost in other areas of the airport like parking areas, rental car facilities, shuttle buses, and similar areas not located inside the airport, you can fill out the online form provided on the Lost & Found page.

Items Lost on the Plane

If you believe you left an item on the aircraft after arriving at San Juan Luis Munoz Airport, you have several options to recover your belongings. First, you could return to the gate where your flight disembarked. However, due to security measures, this may not always be possible. Your second option is to visit the lost and found desk if one is available at the airport. This is typically where items found on planes are stored for a certain period of time.

Another option is to go to the luggage or baggage services desk for your airline. These desks are usually located in the baggage claim area and can help you track down your lost item. Finally, you can also contact your airline directly. Many airlines have specific procedures for handling lost items, and they may be able to assist you in locating your belongings.

Lost Checked Baggage

If your checked luggage does not appear in the baggage claim area within a reasonable amount of time, don't panic. The first step is to report the issue to your airline. Most airlines have a desk in the baggage claim area specifically for this purpose. Provide them with your baggage claim ticket and any other relevant information, and they will assist you in tracking your bag.

Here are the contact information for the most popular airlines at San Juan Luis Munoz Airport:

• American Airlines Contact Info
• JetBlue Airways Contact Info
• Southwest Airlines Contact Info

If your airline is not listed above, check out all airlines that serve SJU for contact info and more.

How to File a Report

To file a lost item report, you can use the online form provided on the Lost & Found page. When filling out the form, be prepared to provide your First and Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. The form can be accessed here.

Collection, Delivery, and Charges

Once your lost item has been found and confirmed, you will receive an email to create and pay for a shipping label. You will be able to compare multiple shipping companies such as FedEx, UPS, USPS, Canada Post, DHL, and many more. Once the payment is confirmed, the shipping company will collect your item from the airport and deliver it back to you.

Special Considerations

If you have lost sensitive items like passports or electronics at the airport, it is recommended to contact the relevant authorities or departments immediately. For items lost at the Global Entry Office or Customs, you must contact US Customs and Border Protection (CBP) at https://www.cbp.gov/contact. Be aware of third-party services that may charge unauthorized fees and always use the official lost and found services provided by the airport.

Last updated: March 28, 2024