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Palm Beach Airport PBI Airport Traveler Guide

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PBI Airport Insights & Guide

Key PBI Airport Topics:

Getting to Know PBI Airport

Welcome to the Palm Beach Airport Online Guide. Situated in sunny Florida, PBI serves as a vital link for travelers heading to the Palm Beach area and beyond. Known for its efficient layout, the airport boasts three terminals: Concourse B, Concourse C, and the Main Terminal. Whether you're catching a flight, in transit, or returning from your travels, PBI strives to provide a seamless and enjoyable airport experience. For those eager to learn more about other airports they may encounter on their travels, feel free to peruse our comprehensive guide to worldwide airports.

WATCH VIDEO: Take a journey through Palm Beach International Airport (PBI) with a full inside walking tour of its facilities, including airline counters, rental cars, and transport options:

Airport News

Palm Beach Airport (PBI) is undergoing significant improvements to enhance the travel experience for passengers. The airport has received a substantial $17.2 million federal grant aimed at upgrading its infrastructure, including enhancements to the TSA checkpoint areas. Additionally, PBI is expanding its facilities with a new car rental center and plans for a third hotel, as part of its ongoing expansion and renovation efforts. These developments are expected to significantly improve convenience and services for travelers. (sources: CBS12, Palm Beach Post)

Palm Beach International Airport has three terminals: Concourse B, Concourse C, and the Main Terminal. Concourse B has 10 gates and is used by American Airlines, Delta Air Lines, and Southwest Airlines. Concourse C has 6 gates and is used by JetBlue Airways and Spirit Airlines. The Main Terminal has 19 gates and is used by all other airlines.

When arriving at PBI, passengers can follow signs to their designated terminal or use the airport's shuttle service, which runs between the terminals and the parking lots. Each terminal offers a variety of food and beverage options, including sit-down restaurants, cafes, and grab-and-go options. There are also several retail shops and duty-free stores located throughout the airport.

To locate food, services, and airline departure gates, use our interactive airport map. It provides a detailed layout of the airport, including the locations of restaurants, shops, and services, as well as the gates for each airline.

Connecting Between Terminals

At Palm Beach Airport, there are three terminals: Concourse B, Concourse C, and the Main Terminal. To get between terminals, passengers can take advantage of the complimentary shuttle service provided by the airport. The shuttle runs every 10 minutes and operates 24/7, making it a convenient option for travelers with connecting flights. The walk time between terminals is also reasonable, with Concourse B and Concourse C being just a few minutes away from the Main Terminal.

For those who prefer to walk, there are pedestrian walkways that connect the terminals. However, it's important to note that the walkways can be quite lengthy, so it's best to factor in enough time to make the journey. Alternatively, passengers can also use the SkyConnect train system, which connects the Main Terminal to the Rental Car Center and the Economy Parking Lot. Overall, getting between terminals at Palm Beach Airport is a straightforward process with a variety of options available to suit every traveler's needs.

Frequent Flier Tips

To help make your experience at Palm Beach Airport (PBI) as smooth and enjoyable as possible, we’ve gathered the best advice and tips from PBI-based frequent travelers, flight attendants, pilots, and airport staff. Their first-hand insights are sure to provide you with valuable guidance. Here’s what they have to say:

Navigating the Terminals

"Palm Beach Airport has a straightforward layout with three concourses: A, B, and C. Concourse C is the newest and often the least crowded, making it a great choice if you have a choice of flights. The signage is clear, but if you get lost, the information desks are very helpful." — Maria S., West Palm Beach, FL, August 2023

"If you’re connecting through PBI, note that all concourses are connected post-security, so you don’t need to go through security again. This can save you a lot of time, especially during peak hours." — John D., Palm Beach Gardens, FL, July 2023

Getting To/From the City

"The Tri-Rail station is just a short shuttle ride from the airport and offers a convenient and affordable way to get to Miami or Fort Lauderdale. It’s especially useful if you’re trying to avoid traffic." — Emily R., Lake Worth, FL, September 2023

"Rideshare services like Uber and Lyft are plentiful at PBI. They have a designated pick-up area right outside the baggage claim, which is very convenient." — Carlos M., Boynton Beach, FL, October 2023

Parking

"For long-term parking, the Economy Lot is your best bet. It’s affordable and the shuttle service to the terminals is frequent and reliable. Just make sure to note where you parked!" — Linda T., Wellington, FL, November 2023

"If you’re in a rush, the short-term parking garage is right next to the terminal. It’s a bit pricier but worth it for the convenience, especially if you’re just dropping someone off or picking them up." — David K., Palm Beach, FL, December 2023

Inside the Airport

"The food options at PBI are pretty good for a smaller airport. Sam Snead’s Tavern in Concourse B is a favorite for a sit-down meal, and there are plenty of grab-and-go options if you’re in a hurry." — Angela H., Jupiter, FL, January 2024

"Don’t miss the local shops in the main terminal. They offer unique souvenirs and gifts that you won’t find in other airports." — Michael P., Riviera Beach, FL, February 2024

Avoiding Delays and Stress

"PBI is generally less crowded than other South Florida airports, but it’s still wise to arrive at least two hours before your flight, especially during the holiday season." — Karen W., Delray Beach, FL, March 2024

"Check the TSA wait times online before you leave for the airport. PBI usually has shorter lines, but it’s always good to be prepared." — Steven L., Boca Raton, FL, April 2024

iFly Tip: Expedite your travel with tips on efficient check-in options.

Picking Up and Dropping Off Passengers

When it comes to picking up or dropping off passengers at PBI Airport, there are a few things to keep in mind. First, curbside parking is strictly prohibited at the airport. This means that drivers cannot park their vehicles on the side of the road to wait for their passengers. Instead, there are designated areas for pick-up and drop-off, including the cell-phone waiting area.

The cell-phone waiting area is a free parking lot located just a few minutes away from the airport. Drivers can wait here until their passengers are ready to be picked up, at which point they can proceed to the designated pick-up area. It's important to note that drivers cannot leave their vehicles unattended in the cell-phone waiting area, and there is a strict time limit for parking.

Parking Facilities & Options

If you're flying out of the airport, you'll find several parking options available to suit your needs. The airport offers both short-term and long-term parking in its on-site garages and lots. The Main Terminal Garage is located directly across from the terminal building, while the Economy Lot is a bit further away but still within walking distance. If you're in a hurry, the Valet Parking service may be a good option for you.

If you're waiting to pick up arriving passengers, the airport also has a Cell Phone Waiting Lot available. This lot is free to use and allows you to wait in your car until your party has arrived and is ready to be picked up.

For those with disabilities, there are designated accessible parking spaces located in all of the airport's parking areas. Shuttle service is available to transport passengers with disabilities to and from the terminal building.

If you're looking for a more economical parking option, off-airport parking is available near Palm Beach Airport. These lots offer shuttle service to and from the airport and can be a more cost-effective option for longer trips.

Get details about Palm Beach Airport parking options and rates, along with more economical off-airport parking here.

Transportation Options

When arriving at PBI (PBI), travelers have several ground transportation options to choose from.

For those looking to rent a car, there are several major providers located at the airport, including Avis, Budget, Enterprise, and Hertz. The car rental facilities are located in the Rental Car Center, which can be accessed via a shuttle from the terminal.

Taxis are readily available at the airport, with a designated taxi drop-off area located outside of the baggage claim area. Fares are metered and vary depending on the destination and time of day.

Shared ride services, such as Uber and Lyft, are also available at PBI. Pickup areas for these services are located outside of the baggage claim area, and there may be restrictions on the types of vehicles that can be used for pick-up.

Airport shuttles are another option for travelers, with several companies offering service to and from the airport. Pickup areas for shuttles are located outside of the baggage claim area, and fares vary depending on the company and destination.

Public transportation options are available as well, with Palm Tran offering bus service to and from the airport. The bus stop is located outside of the baggage claim area, and fares are based on distance traveled.

iFly Tip: Avoid missed flights by adhering to baggage cutoff times.

Airport Hotels

Travel can be a thrilling yet tiring experience. To make your journey more comfortable, consider staying at a hotel near the airport. Whether you're a business traveler needing a convenient base, a leisure traveler looking for a place to rest and recharge, or a family seeking a comfortable retreat, there's a hotel to suit your needs. From budget-friendly to luxurious, and from cozy to spacious, there are numerous options available. Some of the notable options include the Home in West Palm Beach, Embassy Suites by Hilton West Palm Beach Central, Home2 Suites By Hilton West Palm Beach Airport, Hilton Palm Beach Airport, and Quality Inn Palm Beach International Airport. These hotels offer a variety of amenities, such as complimentary airport shuttle services, free Wi-Fi, outdoor swimming pools, fitness centers, and in-house restaurants. Start exploring these hotel options now and find the perfect accommodation that suits your travel needs and preferences. PBI Hotels

Dining, Shopping & Enjoying the Airport

At PBI, there are plenty of dining and shopping options to keep you entertained before your flight. If you're looking for a quick bite to eat, head to Einstein Bros. Bagels in Concourse B for a delicious bagel sandwich or stop by Dunkin' Donuts in the Main Terminal for a coffee and pastry. For a sit-down meal, try out Sam Snead's Tavern in Concourse C for classic American fare and a relaxing atmosphere.

When it comes to shopping, PBI Airport has you covered with a variety of stores to browse. Check out the PGA Tour Shop in the Main Terminal for golf gear and souvenirs or visit the Travel + Leisure store in Concourse B for travel essentials and gifts. For something sweet, stop by Dylan's Candy Bar in Concourse C for a wide selection of candy and chocolates.

The locations of all food, shops, and services at the airport can be found using iFly's interactive map. For a complete list of restaurants, bars, shops, and news stands, view the comprehensive list here.

Passenger Services

PBI Airport offers a range of passenger services to make your travel experience comfortable and convenient.

For those who need to stay connected, free Wi-Fi is available throughout the airport. If you have lost an item during your travels, the lost and found office is located in the main terminal.

Traveling with children? There are play areas located in Concourse B and Concourse C to keep kids entertained. Additionally, special-needs services are available, including wheelchair assistance and accessible restrooms.

If you need to take care of any banking needs, there are ATMs and a currency exchange located in the main terminal. And for any medical needs, a first aid station is also available in the same area.

Flight Status Info

As a traveler, it's important to stay updated on the status of your flight, especially when it comes to departure times, delays, and gate changes. Fortunately, there are several ways to check your flight status at the airport.

One of the easiest ways to get flight status information is by using the Flight Information Display System (FIDS) located throughout the airport. These displays provide real-time updates on flight departures, delays, and gate information. Simply find the FIDS display board and look for your flight number to see the latest updates.

Another convenient option is to download your airline's mobile app. Most airlines offer mobile apps that allow you to check your flight status, receive alerts about delays or cancellations, and even book or change your flight. You can also sign up for text, email, or push notifications to receive updates about your flight status.

Passengers can check the status of their flight departure at Palm Beach Airport by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.

iFly Tip: Learn how to keep your toddler entertained on flights by visiting our air travel with toddlers page.

Airport Facts & Stats

  • Location: Palm Beach International Airport (PBI) is located in West Palm Beach, Florida, United States.
  • Terminals: The airport features a Main Terminal with Concourse B and Concourse C.
  • Airlines Served: Major airlines include American Airlines, JetBlue Airways, and Southwest Airlines. For a complete list of airlines, visit the PBI Airlines Served page.
  • Passenger Traffic: Palm Beach International Airport handles approximately 6.5 million passengers annually, which averages to around 17,800 passengers daily.
  • Daily Flights: The airport sees around 200 daily flights.
  • Top Destinations: The most popular destinations from PBI are Atlanta, New York, Newark, Charlotte, and Boston.
  • Hub Status: Palm Beach International Airport serves as a hub for JetBlue Airways.

Airport History

The airport, located in West Palm Beach, Florida, has a rich history dating back to the 1930s. Here are some of the significant events that have taken place:

  • 1936 - Palm Beach Airport opens as Morrison Field, named after a local World War I pilot.
  • 1942 - The airport is taken over by the United States Army Air Forces and used as a training base during World War II.
  • 1947 - After the war, the airport is returned to civilian control and renamed Palm Beach International Airport.
  • 1959 - The first jet aircraft, a National Airlines Boeing 707, lands at the airport.
  • 1988 - A new terminal building is opened, increasing the airport's capacity to handle more passengers.
  • 2001 - Following the September 11th terrorist attacks, the airport implements new security measures to ensure the safety of passengers and staff.
  • 2011 - The airport completes a major renovation project, including the addition of a new concourse and expanded parking facilities.
  • 2020 - Despite the challenges posed by the COVID-19 pandemic, Palm Beach Airport continues to operate and serve the community.

Airport Contact Information

For more information about Palm Beach International Airport, please refer to the following contact details:

  • IATA Code: PBI
  • Airport Website
  • Phone: +1 561-471-7400
  • Email: [email protected]
  • Mailing Address: Palm Beach International Airport, 1000 Turnage Blvd, West Palm Beach, FL 33406, United States

Note that the contact information provided here is subject to change by the airport operator(s).

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Palm Beach Airport Q&A

Passengers can use the complimentary shuttle service, which runs every 10 minutes and operates 24/7. Pedestrian walkways and the SkyConnect train system are also available.
For long-term parking, the Economy Lot offers the best value. For short trips, the short-term parking garage is ideal. Valet parking is also available for convenience.
Taxis and rideshares are the quickest options, typically taking about 15 minutes. Palm Tran bus service is a budget-friendly alternative.
Dining options include Einstein Bros. Bagels in Concourse B, Sam Snead's Tavern in Concourse C, and Dunkin' Donuts in the Main Terminal.
Head to the Main Terminal for the most dining and shopping options, including the PGA Tour Shop and various restaurants.
Use the Flight Information Display System (FIDS) located throughout the airport or download your airline's mobile app for real-time updates.
Yes, there is a free cell phone waiting area where drivers can wait until their passengers are ready for pickup.
The top airlines include American Airlines, JetBlue Airways, and Southwest Airlines, serving various domestic and international destinations.
Nearby hotels include Embassy Suites by Hilton West Palm Beach Central, Hilton Palm Beach Airport, and Home2 Suites By Hilton West Palm Beach Airport, offering amenities like airport shuttles and free Wi-Fi.
Free Wi-Fi, lost and found, children's play areas, wheelchair assistance, accessible restrooms, ATMs, currency exchange, and a first aid station are available.