HND Airport Lost and Found
When traveling, it's not uncommon to misplace personal items in the hustle and bustle of an airport. This article serves as a comprehensive guide for those who have lost items at Tokyo Haneda Airport. From contact information to operating hours of different sections, location-specific procedures, how to file a report, and special considerations, this guide aims to assist you in successfully recovering your lost possessions.
Scroll down to get specific information about what to do if you lost an item at HND.
Tips, Help & Resources
iFly.com helps you get to, through, and between airports like a pro. Here are some suggestions to help you on your trip through the airport:
- Need some cash or local currency for your trip? Go here for the location of HND's in-terminal ATMs or currency exchangers.
- Make use of the wifi offered for free with tokyo-haneda-HND-airport's terminals and explore the web if you have some time before your departure!
- If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
- Looking to get the best deal possible on your flight from HND airport? Check multiple sites, and consider nearby airports.
Contact Information and Operating Hours
For items lost at Tokyo Haneda Airport, the contact information and operating hours vary depending on where the item was misplaced. Here are the details:
- Domestic Terminal: Airport Service Center, Terminal 1 1F Market Place. Operating hours are from 6:00 to 20:00. You can reach them at 03-5757-8111.
- International / Before Departure Area - General Area: Haneda Airport Terminal Information, available 24 hours. You can contact them at 03-5757-8111.
- International / After Departure Area (Post security check ~ Boarding gate): Haneda Airport Terminal Information, available 24 hours. You can reach them at 03-5757-8111. For Terminal 3, contact Tokyo Customs, Haneda Customs Branch, Supervision Managing Department at 050-5533-6931.
- International / Before Departure Area- Customs Area: Tokyo Customs, Haneda Customs Branch, Supervision Managing Department. You can reach them at 050-5533-6931.
Location-Specific Procedures
Items Lost in Airport Terminals
If you suspect that you've lost an item within the airport terminals, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, you should contact the appropriate department listed above based on the last known location of the lost item.
Items Lost at Security Checkpoint Areas
For items lost at security checkpoints, you should contact the Tokyo Customs at Haneda Customs Branch, Supervision Managing Department at 050-5533-6931.
Items Lost in Other Areas
If you have lost items in other areas of the airport, such as parking areas, rental car facilities, or shuttle buses, you should contact the appropriate department based on the last known location of the lost item.
Items Lost on the Plane
If you believe you have left an item on the aircraft after arriving at Tokyo Haneda Airport, there are several options you can consider. You can return to the gate where your flight arrived and inform the airline staff about your lost item. Another option is to go to the lost and found desk, if one is available at the airport. You can also visit the luggage/baggage services desk for your airline, which is typically located in the baggage claim area. If all else fails, you can contact your airline directly about your lost item.
Lost Checked Baggage
If your bag does not appear in the baggage claim area within a reasonable amount of time after your arrival, it is recommended to report the issue to your airline's luggage/baggage services desk immediately. Most airlines have specific procedures for handling lost checked baggage and will assist you in locating your belongings.
Here are the most popular airlines that service Tokyo Haneda Airport along with their respective contact information:
If your airline is not listed above, check out airlines that serve HND for contact info and more.
How to File a Report
To report a lost item, you can complete the online form found here. When filling out the form, you should include your First and Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. If you cannot access the online form, you should contact the appropriate department based on the information provided in this article.
Collection, Delivery, and Charges
Information regarding the collection of found items, delivery services, and any associated fees or charges is not provided. It is recommended to contact the relevant department for this information.
Special Considerations
For sensitive items like passports or electronics, it is recommended to contact the relevant department as soon as possible due to additional security measures or privacy concerns. Beware of third-party services that may charge unauthorized fees. Information on the handling of unclaimed items and any legal notices related to lost and found items is not provided.
Last updated:
Frequently Asked Questions (FAQ)
Find more help here for your journey through the airport