MEX Lost And Found Help Mexico City Benito Juarez Airport

Contact Information and Operating Hours

If you have lost an item at Mexico City Benito Juarez Airport, you can contact the Lost and Found Office at the following locations:

• Terminal 1: Office 102, Tel: 24822289. Open Monday to Friday from 8:00 to 21:30, and on Saturdays and Sundays from 09:00 to 16:00.
• Terminal 2: Locat TTL-01, Tel: 25987169. Open Monday to Friday from 8:00 to 21:30, and on Saturdays and Sundays from 09:00 to 16:00.

Location-Specific Procedures

Items Lost in Airport Terminals

For items lost within the airport terminals, excluding security checkpoints, immigration and customs areas, airline lounges, or items left on an airplane, you should contact the Lost and Found Office at the terminal where you believe you lost the item. Provide as much detail as possible about the item and its last known location.

Items Lost at Security Checkpoint Areas

For items lost at security checkpoints, the airport will hold the property for 60 days. Please contact the Lost and Found Office at the terminal where the security checkpoint is located.

Items Lost in Other Areas

For items lost in areas such as parking lots, rental car facilities, shuttle buses, and other areas not located inside the airport terminals, you should contact the Lost and Found Office. Note that these items will be held for 30 days.

Items Lost on the Plane

If you believe you have left an item on the aircraft after arriving at Mexico City Benito Juarez Airport, there are several options available to you. First, you may return to the gate where your flight arrived. If this is not possible, or if you have already left the secure area of the airport, you can go to the lost and found desk if one is available.

Another option is to visit the luggage or baggage services desk for your airline, which is typically located in the baggage claim area. If neither of these options are feasible, or if you have left the airport entirely, you can contact your airline directly for assistance.

Lost Checked Baggage

If your checked bag does not appear in the baggage claim area within a reasonable amount of time after your flight's arrival at Mexico City Benito Juarez Airport, don't panic. The first step is to contact the baggage services desk of your airline, which is typically located in or near the baggage claim area. They can assist in locating your bag and can provide information about the next steps if your bag is indeed lost.

Here are the contact information for the most popular airlines that service Mexico City Benito Juarez Airport:

• Aeromexico Contact Info
• Volaris Contact Info

If your airline is not listed above, check out airlines that serve MEX for contact info and more.

How to File a Report

To report a lost item, you will need to provide a copy of your ID, a copy of your boarding pass, the last known location of the item, and a detailed description of the item. Please note that the airport does not support online form submission for lost items. You must contact the Lost and Found Office directly using the contact information provided above.

Collection, Delivery, and Charges

Once your item is found, you can collect it from the Lost and Found Office. It's important to note that the airport will hold items found at security checkpoints for 60 days, while all other items will be held for 30 days. After these periods, unclaimed items may be disposed of.

Special Considerations

For sensitive items like passports or electronics, additional security measures may be necessary. Ensure you have proper identification and documentation when claiming these items. Be wary of third-party services that may charge unauthorized fees for the recovery of lost items. Always deal directly with the airport's Lost and Found Office.

Last updated: March 28, 2024