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CLT Lost And Found Help Charlotte Douglas Airport

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CLT Airport Lost and Found

Have you misplaced something at the Charlotte Douglas Airport? This guide is here to help you navigate through the process of locating your lost item. From contact information and operating hours of the lost and found office to specific procedures based on where the item was lost, we have got you covered. We also provide information on how to file a lost item report, details about item collection, delivery, and charges, and special considerations you need to be aware of.

Scroll down to get specific information about what to do if you lost an item at CLT.

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Contact Information and Operating Hours

The Airport Lost and Found office is located just outside of Baggage Claim Zone A and is staffed seven days a week from 7 a.m. to 11 p.m. For items lost in Restaurants and Food Court, you can contact HMSHost at [email protected]. If your items were lost in Retail Stores, you can reach The Paradies Shops at 704-359-1890.

Location-Specific Procedures

Items Lost in Airport Terminals

If you suspect that you've lost an item within the airport terminals, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, you should contact the appropriate agency based on where the item was last seen. This could be HMSHost for items lost in restaurants and the food court, or The Paradies Shops for items lost in retail stores.

Items Lost at Security Checkpoint Areas

For items lost at a TSA security checkpoint, you can visit the airport's lost and found page at CLT Airport Lost and Found.

Items Lost in Other Areas

For items lost in parking areas, rental car facilities, shuttle buses, and similar areas not located inside the airport, you should contact the relevant agencies or companies directly.

Items Lost on the Plane

If you believe you left an item on the aircraft after arriving at Charlotte Douglas Airport, you have several options. You may return to the gate where your flight arrived, as items are sometimes turned in there. Another option is to go to the lost and found desk, if one is available at the airport. Alternatively, you can visit the luggage/baggage services desk for your airline, typically located in the baggage claim area. Lastly, you can contact the airline directly to inquire about lost items.

Lost Checked Baggage

If your bag does not appear in the baggage claim area within a reasonable amount of time, don't panic. The first step is to report it to the airline's baggage service office, which is usually located near the baggage claim area. The airline will then track your bag and update you on its status. If the airline cannot locate your bag, you may be eligible for compensation.

Here are the contact info for the most popular airlines that service Charlotte Douglas Airport:

If your airline is not listed above, check out airlines that serve CLT for contact info and more.

How to File a Report

If you have lost an item, you can file a report online using the Lost Item Report Form. You will need to provide your first and last name, contact number, date and time of travel, airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features.

Collection, Delivery, and Charges

If your item has been located, the office administrator will contact you to arrange pick up. Please note that items that remain unclaimed for 30 days will become the property of the City of Charlotte.

Special Considerations

When describing your lost item, if it is a cell phone, please include the cell phone number, the carrier, and brand of the phone. It's also important to remember that the airport uses a third-party service, Chargerback, to report lost items. Be aware of any third-party services that may charge unauthorized fees.

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Frequently Asked Questions (FAQ)

The Airport Lost and Found office is located just outside of Baggage Claim Zone A and is staffed seven days a week from 7 a.m. to 11 p.m.
If you suspect that you've lost an item within the airport terminals, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, you should contact the appropriate agency based on where the item was last seen. This could be HMSHost for items lost in restaurants and the food court, or The Paradies Shops for items lost in retail stores.
For items lost at a TSA security checkpoint, you can visit the airport's lost and found page at CLT Airport Lost and Found.
If you believe you left an item on the aircraft after arriving, you have several options. You may return to the gate where your flight arrived, as items are sometimes turned in there. Alternatively, you can visit the luggage/baggage services desk for your airline, typically located in the baggage claim area. Lastly, you can contact the airline directly to inquire about lost items.
If your bag does not appear in the baggage claim area within a reasonable amount of time, report it to the airline's baggage service office, which is usually located near the baggage claim area. The airline will then track your bag and update you on its status. If the airline cannot locate your bag, you may be eligible for compensation.
If you have lost an item, you can file a report online using the Lost Item Report Form. You will need to provide your first and last name, contact number, date and time of travel, airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features.
If your item has been located, the office administrator will contact you to arrange pick up. Please note that items that remain unclaimed for 30 days will become the property of the City of Charlotte.