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HNL Lost And Found Help Honolulu Airport

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HNL Airport Lost and Found

When you're traveling, it's all too easy to misplace something along the way. This article is a comprehensive guide to help you navigate the lost and found procedures at Honolulu Airport. Whether you've lost an item in the terminal, at a security checkpoint, or even on your flight, we provide you with the necessary steps to recover your lost property. This guide also includes contact information for the airport's Lost and Found Office, as well as for various airlines and services.

Scroll down to get specific information about what to do if you lost an item at HNL.

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Contact Information and Operating Hours

If you've misplaced an item at Honolulu Airport, you can reach out to the Lost and Found Office for assistance. The office is conveniently located on the ground level of Terminal 2 Parking Garage, just opposite Terminal 2. You can contact them via phone at (808) 836-6683. Their operating hours are from 8:00 a.m. to 4:00 p.m., HST, Monday through Friday.

Location-Specific Procedures

Items Lost in Airport Terminals

If you suspect that you've lost an item within the airport property, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, you should contact the Lost and Found office directly.

Items Lost at Security Checkpoint Areas

For items lost at TSA security checkpoints, please file a report with the Transportation Security Administration. You can do so by visiting their Lost and Found page.

Items Lost in Other Areas

If you've misplaced an item in areas such as parking lots, rental car facilities, or shuttle buses, you should contact the specific service directly. For items lost at a car rental facility, you can find the appropriate contact information on the car rentals page.

Items Lost on the Plane

If you believe you left an item on the aircraft after arriving at Honolulu Airport, there are several options available to you. The first option is to return to the gate, as sometimes items are found by the cleaning crew and left there. Secondly, you can visit the lost and found desk if one is available at the airport. This is typically located in the main terminal area.

Another option is to go to the luggage/baggage services desk for your airline, which is typically located in the baggage claim area. Here, you can report your lost item and provide a description to help in its recovery. Lastly, you can contact the airline directly. Most airlines have a specific procedure for reporting and recovering lost items.

Lost Checked Baggage

If your bag does not appear in the baggage claim area within a reasonable amount of time after your flight has landed, don't panic. The first step is to report your missing bag to the airline. This can usually be done at the luggage/baggage services desk located in the baggage claim area. The airline will then track your bag and update you on its status. If your bag is not found within a few days, you may be eligible for compensation from the airline.

Here are the most popular airlines that service Honolulu Airport and their contact information:

If your airline is not listed above, check out all airlines that serve HNL for contact info and more.

How to File a Report

Unfortunately, Honolulu Airport does not support online form submission for lost items. To report a lost item, you must contact the appropriate department based on the location where you believe you lost the item. When reporting, be prepared to provide your First and Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features.

Collection, Delivery, and Charges

Details regarding the collection of found items, availability of delivery services, and any associated fees or charges are typically provided by the respective departments when you contact them about your lost item.

Special Considerations

For sensitive items like passports or electronics, additional security measures or privacy concerns may apply. Items that are not claimed within a certain period may be placed into a Surplus Auction. For more information about this, visit the Surplus Auction page. Please be aware of third-party services that may charge unauthorized fees for lost and found services.

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Frequently Asked Questions (FAQ)

The Lost and Found Office can be contacted via phone at (808) 836-6683. The office is located on the ground level of Terminal 2 Parking Garage, just opposite Terminal 2. Their operating hours are from 8:00 a.m. to 4:00 p.m., HST, Monday through Friday.
For items lost at TSA security checkpoints, you should file a report with the Transportation Security Administration. You can do so by visiting their Lost and Found page.
If you've misplaced an item in these areas, you should contact the specific service directly. For items lost at a car rental facility, you can find the appropriate contact information on the car rentals page.
If you believe you left an item on the aircraft, you have several options. You can return to the gate, visit the lost and found desk at the airport, go to the luggage/baggage services desk for your airline, or contact the airline directly. Most airlines have a specific procedure for reporting and recovering lost items.
If your bag does not appear in the baggage claim area within a reasonable amount of time after your flight has landed, report your missing bag to the airline. This can usually be done at the luggage/baggage services desk located in the baggage claim area. The airline will then track your bag and update you on its status.
To report a lost item, you must contact the appropriate department based on the location where you believe you lost the item. When reporting, be prepared to provide your First and Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property.
For sensitive items like passports or electronics, additional security measures or privacy concerns may apply. Items that are not claimed within a certain period may be placed into a Surplus Auction. For more information about this, visit the Surplus Auction page.